Direct Cars Reviews

4.8 Rating 2,362 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,362 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were allowed to look around with no pressure selling. When we pointed out about bald tyres on the fiesta we were interested in he assured us that these would be sorted before we bought it. When we collected the car Tom showed us around the car, as there was no handbook available, which he promised would be sent on to us.”

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Posted 7 years ago

“Friendly professional service with no pressure.”

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Posted 7 years ago

“Professional, gave me a fair amount of privacy, no hard sell, knowledgable”

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Posted 7 years ago

“No hassle or pressure to buy, salesman who knew what he was doing, no problems with transaction”

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Posted 7 years ago

“Left alone to look around stress free.the sales man was a true gentleman thanks”

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Posted 7 years ago

“No pressure to buy leave you to look at car”

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Posted 7 years ago

“Very helpful staff and a brilliant service all round. Excellent range or cars to suit everyone. We travelled from quite a distance to Direct Cars to get our car and they very kindly held the car for us until we were able to view it unlike another car dealership we had dealings with. We will definitely be using Direct Cars for future purchases.”

Direct Cars 5 star review on 26th April 2018

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Posted 7 years ago

“Just by having polite staff means so much to us, Sean was very professional, the car was just what we wanted, there was no pressure from Sean and the whole transaction went perfectly.”

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Posted 7 years ago

“we purchased the car on Friday and was told it had had a service ,on monday the service management light came on .it is now back with yourselves and has to go to the dealers to be mended .so we now have a small car untill it gets mended so at this very moment in time i am NOT very happy”

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Posted 7 years ago

We are sorry you were not satisfied with the service you received. This was unfortunately beyond out control. The Engine Management Light was not present when the Pre-Delivery Check was performed, and we booked your vehicle into Volkswagen at the earliest opportunity once you informed us. Your vehicle is booked in for Wednesday and is being taken today to make sure it will be investigated early. We have given you a courtesy vehicle free of charge whilst it's being repaired. These situations are extremely rare and we can only apologise that this has happened.

Posted 7 years ago

“Great choice of cars , no pressure , friendly staff, easy swap.”

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Posted 7 years ago

“Very good service and quick there looked after me very well”

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Posted 7 years ago

“Salesman jack was good I'm just disappointed that I have to fetch it back when it was serviced should have had dsg gearbox oil & filter changed at 40.000 miles hope that will carried out With by your team I'm lead to believe if the vw oil is not used I will have problems I don't want to fetching the car back all the time. I hope to be using your company for my cars in the future. Many thanks Mr.R.Ali”

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Posted 7 years ago

“Firstly. The website was clear and informative with the details laid out. It made our search easier. There were no ‘hard sell’ or catches. Next.....the showroom and car park was easy to find and the welcome was really nice. Having spoken to a sales person on the day before we visited we met him at the entrance. He introduced himself (Tom Breeze) and he showed us immediately to the car. He did not push us into a purchase but did just the opposite and left us to look over the car and take our time. When we needed to ask anything he was ready to help. He explained the details of purchase and introduced us to the man who takes the money. We never once felt ‘sold’ to. More the case of being invited to have a look. All in all we are very happy with the car and the way we found it and how it was presented to us.”

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Posted 7 years ago

“Excellent car garage from start to finish, can’t recommend enough.”

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Posted 7 years ago

“Fantastic customer service. Really pleased. Thank you A++”

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Posted 7 years ago

“Sales person very helpful, cheerful and knowledgeable. Excellent working knowledge.”

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Posted 7 years ago

“They explained all the information to me as this was my first time having a car on finance. It was quick and easy.”

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Posted 7 years ago

“Quick and easy and the staff very friendly”

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Posted 7 years ago

“Good friendly service and not pushy sales”

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Posted 7 years ago

“Very impressed with Direct cars from the moment we arrived. Shaun Palmer was most helpful and there was never any sort of 'pressure selling', whatsoever. Throughout our visits, Shaun made us feel at ease and was informative and pleasant. I'd have no hesitation in recommending Direct cars anytime.”

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Posted 7 years ago

Direct Cars is rated 4.8 based on 2,362 reviews