Direct Cars Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

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“Quickest and easiest car purchase I've ever made. In and sorted with the car of my choice with an hour.”

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Posted 7 years ago

“First class deal very friendly staff”

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Posted 7 years ago

“A truly professional service and buying experience. I was very pleased with the deal offered, the presentation of the car and the friendly service I experienced. Top drawer people.”

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Posted 7 years ago

“Pointed me in the right direction of what I was looking for. Easy to deal with. Very good price compared to other car dealers.”

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Posted 7 years ago

“Great car buying experience overall. Very friendly and approachable staff. Easy to arrange a test drive. Car prepared to a high standard once bought. They took care of everything for me .”

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Posted 7 years ago

“The choosing of a vehicle then the process of buying the same was so easy and relaxed it was done in a couple of hours”

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Posted 7 years ago

“Friendly customer service from Debbie and Shaun made it so easy to purchase new car”

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Posted 7 years ago

“Was pleased with all round customer service and no pressure to buy must mention Garth wills salesman who help us with are purchase thank you mr and mrs white”

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Posted 7 years ago

“I had been putting off buying a new car for a few months due to the hassle normally involved, however Ian the salesman who I dealt with made the experience very easy and pleasant. I had booked the test drive in advance so when I arrived was taken straight to the car which had been reserved for me. There was no pressure to buy straight away, I was able to sleep on it overnight and ring up the next day to pay the deposit. Staff were friendly, would definitely buy from them again.”

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Posted 7 years ago

“Our salesman was very relaxed at we didn't feel at all pressured. The sales process was quick and efficient and didn't feel that it had been contrived to part us with our cash against all odds (we'd had a very poor experience at another place earlier the same day). The only disappointment was that when we collected our car we found that one of the keys was quite badly damaged and we felt that this should probably have been pointed out before the sale.”

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Posted 7 years ago

“They was very friendly. Explained everything carefully. They met our needs”

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Posted 7 years ago

“Really helpful and friendly staff”

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Posted 7 years ago

“Messed about from start to finish, made it almost impossible for me to purchase my car. Wouldnt buy another car through Direct Cars.”

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Posted 7 years ago

I'm sorry you were not satisfied with the level of service you received. As far as I can tell the sales process went well. You found a car you liked and we arranged to take your old vehicle in as part exchange. The only part I can recall we had difficulty was obtaining you credit. This is sadly beyond our control. We have a large panel of lenders, all with different requirements, and there is no defined list of questions they may ask. This means when they have a question or concern we have to forward that question on to you and forward on your response. If they then decide that they're unable to provide credit, we have to move on to the next provider and the process starts again. I'm sorry if this made you feel messed about and hope you're enjoying your new vehicle. Regards, Shaun Palmer, Sales Advisor

Posted 7 years ago

“The sales agent was a pleasure to deal with. No fuss or pressure sales tactics. The car was prepared to a very good standard and the service team went the extra mile replacing brake discs pads and front tyres under goodwill. Very impressed and enjoying my new motor.”

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Posted 7 years ago

“I bought the car I wanted at a good price, and when I was given the keys there was only one set. On receiving the log book I went to Volkswagen to get a second key and was astounded to be told it would cost £204.14. I approached the man who sold me the car and told him I was not happy with this. I did not expect a full refund so I suggested a free service/MOT when the car came in for it's first MOT/service. After consulting his boss this was agreed and I am now happy. As a family we have bought 7 cars from Eckington/Chesterfield Motor Co. and Direct Cars. I have always recommended my sons to consider you and indeed on the day I made my purchase my youngest son also bought a car. After sales service is where reputations are made and lost and you did well. I, and my sons, will continue to give you preference when purchasing cars.”

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Posted 7 years ago

“Sales people were very good. Not to pushy and friendly. I found a fault when I got home and went back the next day to see them about it. They ordered a new part and I am actually there now waiting for them to fit it. The only criticism is that they didn't spot the fault before it was sold to me.”

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Posted 7 years ago

“Good service from Shaun sales man not pushy let us look at the car on our own always a good selection of low mileage cars”

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Posted 7 years ago

“Throughout my experience the staff were friendly and helpful. I was not hassled when looking at the cars, and i only had to ask a member of staff for more details. When purchasing my car everything was explained to me, and were happy to answer my questions.”

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Posted 7 years ago

Direct Cars is rated 4.8 based on 2,057 reviews