Direct Cars Reviews

4.8 Rating 2,409 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,409 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No hassle good deals and very friendly staff top class”

Helpful Report

Posted 7 years ago

“all the staff where extremely helpful, nothing too much trouble for them.”

Helpful Report

Posted 7 years ago

“Terrible experience after having issues with brakes that were supposed to have been checked with a “fine tooth comb!””

Helpful Report

Posted 7 years ago

We are sorry you were not satisfied with the service you received. After taking delivery of your new car, you came back the following Saturday by appointment complaining of a noise on the front brakes. We skimmed the front brake discs and replaced the front pads free of charge. You then returned on Monday, complaining of a noise on the rear brakes. Despite having no appointment and our service department being fully booked, we agreed to start work on it straight away for you. We skimmed the rear brake discs and replaced the rear pads free of charge. You were invited in to the workshop whilst the work was being undertaken to see the progress. A week later you returned, stating you'd been to Vauxhall for a health check in which they stated the rear brake discs were well below the 8mm legal limit. Even though you provided no paperwork from the Vauxhall dealer to substantiate their claims, we agreed to check them. On inspection we found the rear discs to be above the 8mm limit, despite what the Vauxhall dealer had said, and therefore there was no need to replace them. However for customer satisfaction we replaced the rear discs and fitted another set of new pads free of charge. We consider that we've done everything we could to satisfy your requests and feel that the 1 star review is undeserved. Regardless of the poor review, we hope you are now enjoying your new vehicle.

Posted 7 years ago

“Excellent service, did all they could to make by buying experience a positive one. I would recommend.”

Helpful Report

Posted 7 years ago

“All the staff I encountered at Direct Cars were friendly and provided an efficient and professional service. Shaun was particularly helpful and made sure any queries I had about the car I was buying were dealt with, even helped Tax the car when I arrived to pick it up. Very happy.”

Helpful Report

Posted 7 years ago

“Very good service. Great part ex values and very prompt service.”

Helpful Report

Posted 7 years ago

“Got brilliant service no pressure.”

Helpful Report

Posted 7 years ago

“Excellent customer service, happy to help”

Helpful Report

Posted 7 years ago

“Hassle free buying,very good after sales service.”

Direct Cars 5 star review on 1st August 2018

Helpful Report

Posted 7 years ago

“A superb car buying experience thanks to Nick. A fair price for my trade in and a great price for the new car 😊”

Helpful Report

Posted 7 years ago

“Excellent service. As a lone female buyer it can sometimes be daunting to be in a car show room, but the sales staff were very welcoming and helpful. Everything was explained thoroughly, without being patronising, and my car was presented in an immaculate condition within a week of me viewing it. I'm the proud owner of a brilliant little car that is everything I wanted and more, cannot recommend highly enough and will definitely be back.”

Helpful Report

Posted 7 years ago

“Very helpful, easy to buy a car and no pressure throughout. Treated fairly and car we bought is excellent.”

Helpful Report

Posted 7 years ago

“I am very happy with the Skoda I bought from Direct cars I was not happy that I had to replace both front tyres within six weeks of purchase otherwise very happy”

Helpful Report

Posted 7 years ago

“Excellent as always. Very friendly staff and a good quality service”

Helpful Report

Posted 7 years ago

“Very pleasant experience again, no hassle or persuasion to buy very pleased with our purchase.”

Helpful Report

Posted 7 years ago

“Absolutely brilliant service”

Helpful Report

Posted 7 years ago

“excellent service throughout would highly recommend anyone looking for a car to use direct cars”

Helpful Report

Posted 7 years ago

“Very good service. Customer satisfaction”

Helpful Report

Posted 7 years ago

“I would highly recommend Direct Cars to anyone. After my dad using them in the past for cars I thought I would give it ago. The thing I liked about them is that you have nobody hassling you and pressuring you into nothing. They will give you the keys and let you wonder around a car you like. Direct Cars have been excellent taking my first car on finance was no trouble or nothing. A special mention to Nick who I dealt with from the first time i walked into direct cars. He said he would call me a week later to check if my car is ok and he did. Great customer service skills. I am in love with my new car and I wouldn't change a thing about it. Thank you. Amelia Cooper”

Direct Cars 5 star review on 24th July 2018

Helpful Report

Posted 7 years ago

“All good, no hassle, very professional”

Helpful Report

Posted 7 years ago

Direct Cars is rated 4.8 based on 2,409 reviews