Direct Cars Reviews

4.8 Rating 2,264 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

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“Salesperson very patient and explained everything we needed to know. Didn't say he knew the answer to a question if he was unsure. Showroom pleasant and relaxed atmosphere. Everything was ready when we went to collect the car.”

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Posted 8 years ago

“Was satisfied with the service”

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Posted 8 years ago

“Ian was absolutely fantastic. He made the process of purchasing a car so simple and answered any questions I had. Just want to say a massive thank you to everyone who I dealt with during the process.”

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Posted 8 years ago

“Very easy to deal with not at all pushy and of we wanted any keys or a test drive . No problem. A special mention to the guy who Delt with us Shawn Palmer very nice chap no pressure to sell he just seemed happy to help”

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Posted 8 years ago

“No pressure sales. Nice calm atmosphere in sales room, given time and patience to look round and felt treated as an individual.Salesman listened to my needs and gave good advice. Car delivered on time.”

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Posted 8 years ago

“Excellent service.... It was a joy to deal with Andy, he made the whole process quick, easy and pain-free. Second time I have bought from Direct Cars and I will certainly use them again”

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Posted 8 years ago

“I reported my experience and no one has responded, which I find appalling! Terrible customer service and after care.”

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Posted 8 years ago

We're sorry you were not satisfied with the level of service you received. Our records show that you booked in to our service department shortly after the delivery of your vehicle. The problem was with a twisted seatbelt, and one of our mechanics fixed this within 5 minutes. We thought this had solved the problem and that you were happy with the other aspects of your experience. Could you please give more details on what was wrong with your experience?

Posted 8 years ago

“Good sales team . no car mats , had not been valeted ? lots of dust under head rests and car boot lid , smears on the inside of windscreen .spent two hours to get it up to my standard .leather seat part very dry needed treatment .”

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Posted 8 years ago

“Fantastic service,no hassle.Shaun who dealt with my sale was very helpful. "Sir Shaun he should be" I am delighted with the car,thankyou for all your help.”

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Posted 8 years ago

“I received the deal I wanted, and when my car was serviced they fitted new tyres and brake pads, even though this was just an advisory.”

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Posted 8 years ago

“You are left alone to look around if you want to look in side a car you can just tell the receptionist the ref number and will hand over the keys.”

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Posted 8 years ago

“Great advice and service with no pressure sales.”

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Posted 8 years ago

“Friendly easy service and no hassle”

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Posted 8 years ago

“Actually I was somewhat unhappy as my car wasn't ready for my arranged collection day.I had given over a week's notice and whilst I was on the way to pick the car up Direct phoned me to say the car had a fault and would not be ready to make matters worse I was on holiday to Scotland so was given a loan car for my holiday but had to return to Sheffield which was way out of my way as I live in South WALES. So not so great. The Staff were very good and looked after me but you can see why I only gave 3 stars”

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Posted 8 years ago

“WE HAD 4 ISSUES AND ALL WERE RESOLVED WITH IN THE MONTH”

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Posted 8 years ago

“I was welcomed well by the reception staff and showed me the waiting lounge while I was waiting for my sales representative, also I would like to mansion the person who sold me the Car, IAN WHITING a true gentlemen who goes extra mile to make things easy a specially being a female buyer he was excellent and knowing his job and polite.”

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Posted 8 years ago

“We found the whole process of buying a car from Direct cars very relaxed with no hard sell thanks to Shaun our salesman we have used direct cars before And would buy again from Direct cars”

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Posted 8 years ago

“the staff was very helpful and shaun palmer who arranged my documents was very polite and knowledgable thankyou very much”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“The whole process of buying a car was very relaxed and easy from start to finish.”

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Posted 8 years ago

Direct Cars is rated 4.8 based on 2,264 reviews