Direct Cars Reviews

4.8 Rating 2,342 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,342 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great buying experience with Direct Cars, from the quick email response to my initial enquiry through to driving my new car away. Friendly, knowledgeable staff and a great all round service.”

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Posted 3 months ago

Thanks Louise, it is lovely to hear you found the experience great and enjoyed the service you received. Enjoy your new car and see you again.

Posted 2 months ago

“Direct car was very good. I have only deal with Ian Whiting, and he deals with me very very good. What a gentleman.”

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Posted 3 months ago

Thank you Esther for your very kind words and we will be sure to pass them on to Ian, Enjoy your new car and see you again soon.

Posted 2 months ago

“The sales man was very helpful but the car smells badly. Of the previous owner smoking tried to clean will keep on trying to clear the smell”

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Posted 3 months ago

Hi Paul, We are happy to hear you found our sales advisor very helpful and we are sorry to hear that you have an unpleasant odour from the previous owner, if you would like to contact us we will be happy to arrange to try and rectify this. Enjoy your new car and we will look for to seeing you again soon.

Posted 2 months ago

“Very easy to buy a car, no pressure from sales personnel, it was actually a very pleasant experience .”

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Posted 3 months ago

Thank you, we are happy to hear you found our no pressure policy a very pleasant experience. Enjoy your new vehicle and see you again soon.

Posted 2 months ago

“Excellent place to buy a car from. No pressure and very helpful staff.”

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Posted 3 months ago

Thank you, it's great to hear you found us an excellent place to buy from and found our staff very helpful. Enjoy your new car and we will look forward to seeing you again soon.

Posted 2 months ago

“The whole sales experience was very good indeed, the salesman was not pushy and everything was explained to me in a respectful and non condescending way. The vehicle had a couple of faults which were corrected prior to pick up. I was well pleased.”

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Posted 3 months ago

Thanks Peter, we are glad to hear you are well pleased with the whole experience. Enjoy your new car and see you soon.

Posted 2 months ago

“Sorted my car deal out with Ian, lovely guy, very helpfull. Done my part exchanged and jumped into my new car very quickly and was very happy with it. All in all , happy experience. Thanks Ian .”

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Posted 3 months ago

Thank you, it's good to know you found it a happy experience and we will pass your comments on to Ian. Enjoy your new car and see you again.

Posted 2 months ago

“Helpful. Not pushy. Listened and acted on any concerns.”

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Posted 3 months ago

Thank you Keith, enjoy your new car and see you soon.

Posted 2 months ago

“Excellent, reliable.”

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Posted 3 months ago

Thanks Ronald, enjoy your new car and see you again soon.

Posted 3 months ago

“Efficient and straightforward.”

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Posted 3 months ago

Thanks Patricia, it's good to hear you found us straightforward and efficient. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Recently purchased a car from Direct Cars - it's the first time we've used them and can honestly say the experience was a good one. No pushy sales techniques and the car was presented in really nice condition when we picked it up. We did have a minor issue crop up, but this was dealt with under warranty with no problem. Would definitely use again. One minor point as constructive feedback - the courtesy car was desperate for a clean on the inside. Hadn't been done for a good while.”

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Posted 3 months ago

Thanks Darren for your great feedback, enjoy your new car and see you again.

Posted 3 months ago

“The first time I've ever enjoy led car shopping”

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Posted 3 months ago

Thank you Julie and it's great to hear that it is the first time you have enjoyed car shopping when dealing with us. Enjoy your new car and see you again soon.

Posted 3 months ago

“They didn't really do anything. We had already seen the car online. The salesman refused to even consider reducing the cost even with scratches not visible online. These scratches were also not even looked at to see if they could be resolved even after we requested. No perks offered even though we were cash buyers”

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Posted 3 months ago

Hi Donna, We're saddened to receive only a 3 star review and that you feel like we didn't really do anything, we always endeavour to treat every customer and transaction the same for a seamless car buying experience, no matter how you choose to fund your purchase. In regards to the condition of our vehicles, we always aim prepare to a high standard as possible but unfortunately there may be some slight age related marks that cannot be removed and vehicles are priced in accordance with age, mileage and condition. I can assure you we will have acted on your request but unfortunately they couldn't be fully removed. We however will take your feedback on board and aim to learn from it for the future and we do hope you are enjoying your new car and hopefully see you again soon.

Posted 3 months ago

“I'm one of those people who doesn't particularly like visiting car salesroom's, but needs must. Direct Cars were excellent. No pressure selling but there when you needed help. Great selection of vehicles.. Particular mention must go to Ian, who was exceptional. If there is a next time buying a car, Direct Cars will be the first place we check. Highly recommended.”

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Posted 3 months ago

Thank you Dale for your very kind words and we will be sure to pass your great comments on to Ian. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 3 months ago

“We have bought our last 5 cars from here now. They have always been friendly and helpful, we have been loyal to them because they always take care of us and they dont pressure you too much, they let you come to them when you are ready they dont bombard you like some may out there. We will continue to buy our cars from here as they have always done well for us not only for sales but also service and MOTs as well.”

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Posted 3 months ago

Thanks Shane for your loyalty and coming to us once again, enjoy your new new car and we will look forward to seeing you again very soon.

Posted 3 months ago

“Went to have a look at some of their cars, there was no salesman trying to badger us. We were left in peace to look round. When we selected our car the salesman was very polite and there was no pressure to buy. All in all a very good experience.”

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Posted 3 months ago

Thank you Stanley for sharing your about your recent experience and we're happy to hear you enjoyed our no pressure policy. Enjoy your new car and see you soon.

Posted 3 months ago

“Friendly staff, straight forward exchange and went out of their way when there was an issue with my new car. Would suggest hot drinks available as currently only water.”

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Posted 3 months ago

Thanks you Susan for your kind comments and apologies you wasn't offered a hot drink, please call in anytime for one. Enjoy your new car and see you soon.

Posted 3 months ago

“We had a great experience Ian was great with us”

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Posted 3 months ago

Thanks Colette we will pass your kind words on to Ian. Enjoy your new car and see you again soon.

Posted 3 months ago

“Excellent service. Lovely car. Very informative salesman and not pushy at all.”

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Posted 3 months ago

Thank you Marie, glad you found our service excellent. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Based on my experience, the staff who assessed me was able to explain everything I wanted to know about the vehicle I wanted to buy.”

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Posted 3 months ago

Thank you Jenilyn, enjoy your new car and see you again in the future.

Posted 3 months ago

Direct Cars is rated 4.8 based on 2,342 reviews