Direct Cars Reviews

4.8 Rating 2,302 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi this is my 3rd car from direct cars aboustly magic to do business with salesman a one thanks”

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Posted 6 years ago

“Love my new car picked it up 21/1/19 Found the staff very helpful and professional and very friendly would definitely recommend Direct Cars”

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Posted 6 years ago

“As a returning customer we had, yet again a great experience. Staff were friendly without being too pushy. The service was excellent. Everything ran smoothly, everything was explained clearly and all promises made were kept. Staff took the time to welcome you everytime you entered the building, even the staff who weren’t directly attending to you. One of the staff even remembered serving us with the car we were trading in from 5 years ago. As a customer service manager myself, these would be the qualities I would expect from my staff. If I was to add one comment, my wife recently bought a new car from a Hyundai garage. They had coffee and fresh water available at all times to customers, free of charge. This was a great touch, and one to think about for Direct Cars. Nothing makes people more comfortable than offering a drink. We did buy a drink from your machine while we waited for a test drive and 50p doesn’t break the bank, but when you’re spending the amount of money we were a free drink would be a great bonus. Thanks again for another great experience.”

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Posted 6 years ago

“Very efficient”

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Posted 6 years ago

“Very good and friendly customer service”

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Posted 6 years ago

“Really good experience, sales person really helpful - small problem with a slight dent in the car which I am assured will be resolved at my convenience - will certainly recommend”

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Posted 6 years ago

“Excellent service, no pushy sales and great part exchange for my previous car. Left alone to make my own decision, would highly recommend.”

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Posted 6 years ago

“Great service, very friendly, everything ready on time. Thank you.”

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Posted 6 years ago

“Jackpot, Finally dealing with Mature Professionals and none of those juvenile cowboys! Excellent choice of cars which are priced well.”

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Posted 6 years ago

“Great service. Very friendly and helpful staff. Would use again.”

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Posted 6 years ago

“Excellent service. Knowledgeable selling staff. Quick and efficient”

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Posted 6 years ago

“My first experience of dealing with direct cars was excellent. I was left alone to make my decision, and a price match with another major car provider was achieved without any difficulty at all. The salesman. Andy Benton, treat us with care and professionalism and met our requests with positivity and nothing was too much trouble for him. All the staff we spoke to were very friendly and knowledgeable and I would have no hesitation in recommending this supplier to others and will certainly use Direct Cars again in the future.”

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Posted 6 years ago

“Great services and l would buy another car from them”

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Posted 6 years ago

“Great service from Sean! Would highly recommend!”

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Posted 6 years ago

“Highly recommend, great choice of cars are great prices! No pushes sales people but they are there if you do have an questions! Made my car buying experience a pleasure to do!”

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Posted 6 years ago

“I’ve had 2 cars from Direct Cars and my cars have been extremely reliable. The staff there are friendly and helpful. Not the ‘pushy salesman’ type at all. I got a fair price part exchanging my old car. Will be going back when it’s time for my next car.”

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Posted 6 years ago

“the salesman who sold us our car was very good and two days after rang to ask if we were happy with the car so we were very happy with the efficiency and service that we got from buying a car from you”

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Posted 6 years ago

“We have just purchased our third car from Direct Cars and are absolutely delighted with it. The customer service experience is excellent, efficient and professional, yet friendly and approachable too. Each time we have been served by Ian Whiting who is an absolute pleasure to do business with. We will most definitely purchase from Direct Cars again. I cannot fault them.”

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Posted 6 years ago

“All great so far”

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Posted 6 years ago

“Top Quality Car dealer - very happy experience. Saw the car I was looking for at a good price but we live 140 miles away. Spoke to Sean who put our mind at rest that if we reserved the car and found it unsuitable then we would be refunded. Drove up and immediately offered hot drinks and car keys to examine the car ourselves without any pressure whatsoever. No problems with test driving it later so bought it. Throughout the day we were treated like honoured friends. Offered optional policies and given a good deal on 3 year mechanical insurance so took that. As we drove away I had a tyre pressure warning light which they immediately attended to and explained how it had appeared (not reset earlier when tyres were inflated). I am writing this review several days later and the car is a dream. Very happy customer - many thanks to Sean for his patience and hospitality to us. Would have no hesitation recommending Direct Cars and when my son and daughter require a car we will definitely be checking out Direct Cars.”

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Posted 6 years ago

Direct Cars is rated 4.8 based on 2,302 reviews