Direct Cars Reviews

4.8 Rating 2,292 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,292 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional friendly informative staff couldn’t do enough for us made our experience of buying a car from them a very pleasant one we would definitely recommend to friends & family”

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Posted 1 year ago

Thanks Alan for your comments, it's great to hear you found the experience very pleasant and friendly. Enjoy your new car and see you soon.

Posted 1 year ago

“Excellent communication and service. Who's process was easy and Danny was amazing.”

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Posted 1 year ago

Thank you Darren for your review, we will be sure to pass your kind words on to Danny. Enjoy your new car and see you again soon.

Posted 1 year ago

“Excellent service from start to finish will definitely buy my next car from direct cars”

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Posted 1 year ago

Thank you Reagan, enjoy your new car and see you again in the future.

Posted 1 year ago

“Very satisfied in every way”

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Posted 1 year ago

Thank you, it's good to know you are very satisfied. Enjoy your new car and see you again.

Posted 1 year ago

“I didn't expect that it was fantastic journey with my wife, finally we got our dream car. Thank to your customer service, they were very friendly.”

Direct Cars 5 star review on 24th September 2024

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Posted 1 year ago

Thank you Alexandru for your kind words and I'm glad we could help you find your dream car. Enjoy your new car and see you again soon.

Posted 1 year ago

“Excellent customer service. Well up on their knowledge of cars, made it a relaxed shopping experiment allowing us to look around ourselves and only helped when we asked for it.”

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Posted 1 year ago

Thank you, glad you found our customer service and excellent and you found it to be a nice relaxing experience. Enjoy our new vehicle and see you again.

Posted 1 year ago

“All good from start to finish”

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Posted 1 year ago

Thank you Roger that's great to hear. Enjoy your new car and see you again.

Posted 1 year ago

“Came down to check a few cars out with my uncle, was served by Ian he was very helpful and informative. Soon as I fell in love with the car that I now have, went straight to Ian to get ball rolling and processed. Excellent Service.”

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Posted 1 year ago

Thank you Martin, enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“Fantastic customer service Shawn was great and made the purchase so nice.i would recommend to all my family and friends.”

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Posted 1 year ago

Thanks John, glad you found our customer service fantastic and we will be sure to pass your comments on to Shaun. Enjoy your new vehicle and see you soon.

Posted 1 year ago

“Had great service when I purchased my new car online from Direct Cars. Thanks to Dan and Dave for all their help. Delighted with the car. Highly recommend.”

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Posted 1 year ago

Thanks Louise, fantastic to hear you are delighted with your new car and found our service great with choosing to complete the purchase online and having the car delivered to your home, we will pass your kind words on to Dan and Dave. Enjoy your new car and speak soon.

Posted 1 year ago

“We found the process of finding, road testing and buying the car very easy and simple. Tom was very helpful and answered all our questions. He kept us up to date with all the details The site in Sheffield has a large area to test drive the car in which was handy For a extra fee, they arranged delivery of the car by a very friendly man overall i am very happy with Direct Cars and would use them again”

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Posted 1 year ago

Thank you Laura, it's great to hear you found our buying process very easy and simple. We will pass your kind words on to Tom and the delivery company we use. Enjoy your new car and see you again soon.

Posted 1 year ago

“Extremely good service and willing to communicate any delays before I even inquired about them.”

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Posted 1 year ago

Thank you for sharing about your experience and the service you received. Enjoy your new vehicle and see you soon.

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you Cheryl, enjoy your new car and see you soon.

Posted 1 year ago

“Very helpful from start to finish . Very happy with my new car”

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Posted 1 year ago

Thank you Ronald, enjoy your new vehicle and see you again in the future.

Posted 1 year ago

“Very good service no complaints”

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Posted 1 year ago

Thanks Eric, great to know you found our service very good and have no complaints. Enjoy your new car and see you again.

Posted 1 year ago

“Lovely service, I was given the chance to look around, rather than the feeling of being rushed into making a decision.”

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Posted 1 year ago

Thanks Gemma, nice hear you enjoyed the service we provide and that you never felt rushed into making a decision. Enjoy your new car and see you soon.

Posted 1 year ago

“Our sales rep Ian at Sheffield was brilliant from the start. He went out of his way all the way through and still goes the extra mile in after service care. Can't say a bad word at all”

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Posted 1 year ago

Thank Benjamin, it's great to hear everything was brilliant from start to finish. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“I bought the car online and didn't actually view it in person until it was delivered. The car was immaculate and delivered on time. Great communication with Tom and the sales team with all questions answered promptly. Very happy with the vehicle and would definitely use Direct Cars again.”

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Posted 1 year ago

Thanks Ysanne for choosing to take advantage of our home delivery service and it's great to hear that you are very happy with everything. Enjoy your new car and speak soon.

Posted 1 year ago

“Amazing service, staff very helpful and professional”

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Posted 1 year ago

Thank you Jonathan, great to hear about your amazing service. Enjoy your new car and see you soon.

Posted 1 year ago

“We are very happy with Direct Cars customer service, Ian White is a wonderful guy looked after us very well, listened to us, no presure selling from Ian, a lovely experience. Gareth the finance guy looked after us well too. Thank you.”

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Posted 1 year ago

Thanks Anthony, it's nice to hear that you are very happy with our no pressure selling policy and we will pass on your comments to Ian and Gareth. Enjoy your new vehicle and see you again in the future.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,292 reviews