Direct Cars Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service thank you”

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Posted 2 years ago

Thank you Vivienne, happy to hear you enjoyed the great service we provide. See you again in the future and enjoy your new car.

Posted 2 years ago

“Excellent service when we bought our new car ,Shaun our salesman nothing was to much trouble for him when deciding which car to buy”

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Posted 2 years ago

Thanks John, see you again soon and enjoy your new vehicle.

Posted 2 years ago

“as usual no hassle from salesmen just leave customers alone to ,look,at car/cars just polite and considerate thats why i came again thankyou”

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Posted 2 years ago

Thank you, glad to hear you enjoyed the no hassle policy. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Good all round service. Polite salesperson who I felt went over and above by attending on his day off to complete the sale. Car was presented in a clean condition but quite a few areas were polish had not been removed.”

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Posted 2 years ago

Thank you Stewart, enjoy your new car and see you again soon.

Posted 2 years ago

“Very nice experience from start to finish. All the staff that I came into contact with were pleasant & professional.”

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Posted 2 years ago

Thank you Mark, happy to hear that you enjoyed the experience purchasing from us. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Friendly, helpful and nothing was too much to ask!”

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Posted 2 years ago

Thank you Lorraine, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Great selection of cars and Shaun made the purchase easy from start to finish, never felt pressured into anything, would return again”

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Posted 2 years ago

Thanks Perry, enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“No pressure. The sales guy was excellent and extremely friendly. I got a fantastic car at a very reasonable price. I would highly recommend DIRECTCARS to any of my friends or relatives.”

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Posted 2 years ago

Thank you Michael, glad you enjoyed the experience and that you would highly recommend us. Enjoy your new car and see you again soon.

Posted 2 years ago

“Excellent service thank you will use you again”

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Posted 2 years ago

Thank you Trevor, enjoy your new car and see you again soon.

Posted 2 years ago

“Bit of a mixed one this. Looking at a ford galaxy Ian was the salesman, very friendly knew what he was talking about not at all pushy. Looking at the car having reserved it 1st it was well presented until I looked in the back & the rear seats were covered in piles of soil/compost, obviously someone had used the car to transport it but had not cleaned up afterwards. Anyway it was the car I wanted purchased after doing a decent deal on my px. Picked up a week later a couple of problems occured which Ian sorted no problem. After a couple of weeks I lifted the rearmost headrests for compost to drop out of them all over the floor, the cleaners need to take more care. Log book arrived with my name wrong can't change it or it will put another owner on the car. So really it was a mixed back pleased with the car & the deal I got, Ian very good helped me with all aspects of the deal no pressure at all (nice bloke) let down with silly things that shouldn't really happen.”

Helpful Report

Posted 2 years ago

Hi Steven, Many thanks for your kind words regarding your dealings with Ian and his friendly, no pressure manner. We are pleased that you are happy with the car you purchased and the deal you were offered. However, we are disappointed to learn that you are not satisfied with the valet on your vehicle, as discussed with you on the phone we will be more than happy to arrange to re-valet the vehicle for you. In regards to the mis-spelling of your name on the V5, this can be easily rectified by us without adding another owner, which I believe you are sending us the document to arrange the amendment. Despite this, we do hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 2 years ago

“Avery long process to sort it out”

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Posted 2 years ago

Thank you for your review and sorry to hear you felt the process took too long to sort out. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“It’s our 3rd car! No pressure, excellent range of cars to suit all budgets. Excellent service both from the sales team and the reception & service areas.”

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Posted 2 years ago

Thank you Alan, nice to see you again and to hear you enjoy our no pressure atmosphere. Enjoy your new car and see you again soon.

Posted 2 years ago

“I picked my car up Friday. wot a fabulous car thank you Sean .”

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Posted 2 years ago

Thanks Tina, we will pass your gratitude on to Shaun. Enjoy your new car and see you again in the future

Posted 2 years ago

“Got just the car I wanted. Good part exchange deal. Staff very good.”

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Posted 2 years ago

Thank you David, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Ian Whiting was an excellent sales advisor. Knowledgeable and very helpful with my endless questions, very patient with the amount of cars i wanted to look at. Not pushy. Company lost a mark - on the final valet. Car was clean inside and out but cobwebs on outside and small stones inside let it down as it obviously hadnt really been checked even though valet had been ticked on check list. Small detail but noticeable.”

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Posted 2 years ago

Hi Alison, Thank you for your review and we will pass on your kind words to Ian. In regards to the valet not being up to our usual high standards with the small details you have mentioned, please accept our apologies. Despite this, we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“Excellent service and support throughout the process.”

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Posted 2 years ago

Thank you, enjoy your new car and see you again.

Posted 2 years ago

“This is the second time we have bought a car from Direct Cars. There is no hard sell, just help when you need it. We found the staff courteous and approachable.”

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Posted 2 years ago

Thank you, happy to hear you enjoyed the no pressure atmosphere and your dealings with our staff members. Enjoy your new car and see you again soon.

Posted 2 years ago

“Excellent service from Tom”

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Posted 2 years ago

Thank you Mark, enjoy your new vehicle and see you again in the future.

Posted 2 years ago

“Very polite, knowledgeable about their cars, test drive. Good range of cars, got the one we needed at a reasonable price and a good price for our old car.”

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Posted 2 years ago

Thanks David, see you again soon and enjoy your new car.

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

Thank you, enjoy your new vehicle and see you again soon.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,057 reviews