Direct Cars Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely salesman, helpful and not too pushy, which can be annoying. Service was good and a fair deal on other car.”

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Posted 2 years ago

Thanks Karen, enjoy your new car and see you again in the future.

Posted 2 years ago

“From start to finish in purchasing my new car ask for Sean he's the man we'll looked after no hard sell fair price for your trade in don't forget ask for Sean”

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Posted 2 years ago

Thank you Anthony for choosing us once again, enjoy your new car and see you again very soon.

Posted 2 years ago

“Nick was very helpful and friendly the car is amazing and with his help i understood everything for a first time driver”

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Posted 2 years ago

Thank you Niamh, we will pass your kind words on to Nick. Enjoy your new car and see you again soon.

Posted 2 years ago

“Great service very happy with our purchase.”

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Posted 2 years ago

Thanks Diane, happy to hear that you enjoyed the service we provide. Enjoy your new car and see you again soon.

Posted 2 years ago

“Excellent service sorted out with no problems. You can just wander around at your own pace. No pressure selling. Amazing place”

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Posted 2 years ago

Thank you Paul, glad you enjoyed our excellent service and no pressure environment. Enjoy your new vehicle and see you again in the future.

Posted 2 years ago

“Very efficient salesman who listened to my criteria for a car and then selected those possible for me to look at. I was then able to sit in each car before making a decision. After deciding on one particular car I was then able to test drive it around the complex.”

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Posted 2 years ago

Thank you for your review, enjoy your new car and see you again soon.

Posted 2 years ago

“Sales man fantastic, extremely disappointed with the finance team not knowing policy with GAP insurance waisting my time, where I was waiting for nearly 3 hrs to drive my new car away. However salesman fantastic.”

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Posted 2 years ago

Hi Marc, many thanks for your review. We do apologise for the confusion in relation to the GAP policy, our finance team member made a genuine oversight in the age of the vehicle you purchased, which wouldn't have been covered by our current GAP provider. Despite this, we do hope you are enjoying your new vehicle and we look forward to seeing you again soon.

Posted 2 years ago

“Excellent service highly impressed with the whole experience over the moon with out new car.”

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Posted 2 years ago

Thank you David, happy to hear that you are impressed with the excellent service you received and that you are over the moon. Enjoy your new car and see you again soon.

Posted 2 years ago

“Being nearly 200 miles away from dealership I had to do the deal before viewing vehicle over the phone and told had no body damage with mobility service history. Day of collection and finance in place, was noticed car had scuff on bottom passenger side front bumper and rear door had a bad smart repair. Offered a full tank of fuel which I agreed because i was a long way from home and as said finance sorted. Also empty service book plus no history until they chased it up for me and posted a print out. Salesperson very friendly and do love the car and mechanically great but can only give 3/5 as now booked in for bodywork repair at my expense. If travelling, make sure they 100% fully look over car for you and put something in place if not as described.”

Direct Cars 3 star review on 3rd May 2022

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Posted 2 years ago

Hi Craig, sorry to hear we have not fully lived up to our usual 5 star standard. We do try to describe our cars as accurately as possible when people are buying them remotely and we do prep them to a high standard beforehand, however, with them being "used" cars there can still be small marks and blemishes as in this case. We believe the offer of the extra fuel was fair in this circumstance, but do apologise if you feel this is not enough. Glad you received the service history via post which was an oversight on our part not having it to hand when you collected the vehicle. Despite this, we do hope you are enjoying your new vehicle and look forward to seeing you again in the future.

Posted 2 years ago

“Very impressed, without any hassle. Adam was professional, answered all my questions and completed the deal to the satisfaction of both parties. I will be back, but it will be about 6 or 7 years!!”

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Posted 2 years ago

Thank you Kenneth, glad you enjoyed Adams's professional no hassle manner. Enjoy your new car and hopefully see you again sooner than 6/7 years time.

Posted 2 years ago

“Very friendly and helpful no stress feel comfortable to go about and browse around the stock at your leisure.”

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Posted 2 years ago

Thanks Georgina, happy to hear you felt comfortable browsing and had a stress free purchase. Enjoy your new car and see you again in the future.

Posted 2 years ago

“No pressure from sales.plenty of choice. Knowledgeable staff.good experience.”

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Posted 2 years ago

Thank you Kevin, glad you enjoyed the no pressure experience. Enjoy your new car and see you again soon.

Posted 2 years ago

“It was a ver easy process, the sales staff were great”

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Posted 2 years ago

Thank you Louise, enjoy your new car and see you again in the future.

Posted 2 years ago

“Thank you Direct cars, Thank you Ian Whiting for your no hassle buying experience, loving my new ford edge! Service, moted, prepaired to a very high standard. Highly recommended, thanks again.”

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Posted 2 years ago

Thanks Daniel, glad you enjoyed the hassle free experience and we will pass your thanks on to Ian. Enjoy your new car and see you again soon.

Posted 2 years ago

“Very good service trouble free”

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Posted 2 years ago

Thank you Carl, happy that you enjoyed our service. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Terrific company to deal with.”

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Posted 2 years ago

Thanks Richard, enjoy your new car and see you again soon.

Posted 2 years ago

“No hassle. Plenty of time to look round with plenty of information displayed on vehicles. Helpful sales team and helpful finance team. Excellent service. Friendly, professional staff.”

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Posted 2 years ago

Thank you Richard, enjoy your new car and see you again in the future.

Posted 2 years ago

“Brilliant showhome with a great selection of cars. Adam was fantastic and made my purchase simple and easy. One thing I did flag up with the car on my test drive was it needed a new rear windscreen wiper blade. Adam assured me that my car would go through a thorough spot check before I would pick it up, and assured me it would be replaced. Unfortunately, it was not, so it concerns me to think if it ever undertook the promised checks. See attached pictures showing provided wiper blade compared to a new one that I purchased.”

Helpful Report

Posted 2 years ago

Hi George, firstly many thanks for your kind words regarding our showroom, the cars we have on offer and the way Adam dealt with you and your purchase. Secondly, please accept our sincere apologies regarding the split rear wiper blade, if you would like to contact us we will be more than happy to reimburse you for the new one you have purchased. We hope you are enjoying your new vehicle and look forward to seeing you again soon.

Posted 2 years ago

“Very helpful staff.no pressure from sales. Plenty of good quality cars on offer”

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Posted 2 years ago

Thank you Kevin, enjoy your new car and see you again in the future.

Posted 2 years ago

“Recently got a new car through direct cars, was a great experience from start to finish, everything was easy and dealt with really well, Sean who dealt with us was absolutely fab and made us feel very at ease throughout the process it was nice not to feel pressured into anything like you can sometimes with these things, he was a pleasure to deal with.”

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Posted 2 years ago

Thank you Eden, nice to hear about the pleasurable, no pressure experience you had, we will pass your kind words on to Shaun. Enjoy your new car and see you again soon.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,057 reviews