Direct Cars Reviews

4.8 Rating 2,464 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,464 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 29th May 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top marks for great customer service from Shaun & Gareth. Came in with lots of questions which were sorted instantly. Found a car we liked, did the deal on the spot. That is the way to sell a car. Well done fella’s. Regards from Kev & Ray”

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Posted 2 years ago

Thank you Kevin for your kind words and we will be sure to pass this on to Shaun and Gareth. Enjoy your new car and we will look forward to seeing you again soon.

Posted 2 years ago

“Friendly efficient service. When we needed help it was instant.”

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Posted 2 years ago

Thank you Lee, nice to know you enjoyed the friendly efficient service. Enjoy your new car and see you soon.

Posted 2 years ago

“Brilliant from start to finish special thanks to Tom and Phil”

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Posted 2 years ago

Thank you Graham, we will pass your special thanks on to Tom and Phil. Enjoy your new car and see you again soon.

Posted 2 years ago

“Found the ideal car after 6 weeks of non stop searching. Nothing was too much for Ian and Debbie! - Customer service second to none! Sorted me out! 100 miles drive to pick it up was more than worth it. Recommended to my mates ect! Cheers guys! My family are on your site as we speak!”

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Posted 2 years ago

Thanks Lee, this is lovely to hear and we will pass your comments on to the relevant staff members. Enjoy your new vehicle and see you again in the future.

Posted 2 years ago

“Absolutely fantastic service, no pushy sales men no insults given regarding as to what they offered for my vehicle as a trade in, listened to me as a customer and fulfill my needs. 100% happy with the deal would highly recommend Direct cars to family and friends. Also Ian was such a gentleman and made the whole experience a pleasure from start to finish.”

Direct Cars 5 star review on 22nd September 2023

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Posted 2 years ago

Thanks Deborah, great to hear that you enjoyed the fantastic service and Ian made the experience a pleasurable one, we will be sure to pass your comments on to him. Enjoy your new car and we look forward to seeing you again.

Posted 2 years ago

“Brilliant service with the second salesperson. Fast and very pleasant and helpful”

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Posted 2 years ago

Thank you Christine, enjoy your new car and see you again soon.

Posted 2 years ago

“When I first looked around on my own i was really pleased to not feel pressurised at all. I took photos of a few vehicles to discuss with a friend, who subsequently visited with me to explore further. On making my decision I returned with my partner and dealt with Luke. I was able to take a short test drive on the premises. Luke explained everything and had a friendly but professional manner. I did purchase some additional products and I was confirmed of collection date. It was useful to have the information in the purchase folder as to when to tax and bank transfer the balance. On pick up Luke took us out to view the vehicle to ensure our satisfaction. It is the first time I have used Direct Cars and on my experience so far would recommend them.”

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Posted 2 years ago

Thank you Patricia, great to hear you enjoyed the no pressure atmosphere we provide. Enjoy your new car and see you again soon.

Posted 2 years ago

“Superb company, with very professional people, that I did business with. Mr Ian Whiting even set my sat nav in the new car to get me home. Many thanks ☺️”

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Posted 2 years ago

Thanks Anthony for your very kind words. Enjoy your new car and we will see you again in the future.

Posted 2 years ago

“Wasn't sure what car I wanted until arriving at Direct cars. The staff where very helpful and friendly. Anyway within an hour I'd seen the car I liked, the part exchange of my old car and collection of the new car was seamless, all completed within a few days. Straightforward and simple.”

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Posted 2 years ago

Thank you for sharing your recent experience, glad to hear that you found everything simple and straightforward. Enjoy your new car and see you again soon.

Posted 2 years ago

“excellent service friendly staff and no fuss when looking round”

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Posted 2 years ago

Thanks Andrew, we're glad you enjoyed the excellent service provided by our friendly staff. Enjoy your new car and see you again soon.

Posted 2 years ago

“No hassle from viewing cars to pickup and when they said it would be ready it was this is our second qashai from here would definitely go back”

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Posted 2 years ago

Thank you Michael, good to hear you enjoyed the no hassle experience. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Excellent, efficient service and very helpful.”

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Posted 2 years ago

Thank you for your kind words, enjoy your new car and see you again soon.

Posted 2 years ago

“Luke was so very helpful and Jodie whilst l sorted out my finance.”

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Posted 2 years ago

Thanks Janet, we will pass your kind words on to Luke and Jodie. Enjoy your new car and see you soon.

Posted 2 years ago

“Great experience through the whole process. Special thanks to Luke who helped us when we came to collect the car! Nothing was too much trouble.”

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Posted 2 years ago

Thanks Ellie, great to hear about your experience, we will pass your thanks on to Luke. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Very helpful. Took time to resolve my query”

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Posted 2 years ago

Thank you Karen, enjoy your new car and see you again soon.

Posted 2 years ago

“We recently bought our new car from your company. The staff were friendly, helpful and there were no pushy sales people. They explained everything and were reassuring when the money was transferred. The replays to emails were quick and personal. I couldn't fault the overall experience.”

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Posted 2 years ago

Thank you Teresa, great to hear about your recent faultless experience. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Very friendly staff and good service. Got my first car within a few days, had no problems.”

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Posted 2 years ago

Thank you Mindi, enjoy your new car and see you again soon.

Posted 2 years ago

“Bought a Citroen C1 from Ian. Great experience from start to finish. Polite, efficient and nothing was too much trouble. Everyone was very friendly and the car is immaculate. Can’t fault them and would highly recommend them.”

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Posted 2 years ago

Thanks Hilary, lovely to hear about your recent great experience. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Very pleased with my car and the service received, however I have no Jack or wheel brace in my car, so can you supply these for me as they should have been in the car when collected. Happy to collect ring me on 07490 330444. Apart from that everything good so far.”

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Posted 2 years ago

Thank you Gary, great to hear you are pleased with your car and the service you received. In regards to the missing jack and wheel brace, as your vehicle is fitted with a inflation repair kit, it doesn't actually have the jack and wheel brace as there is no spare wheel, I hope this explanation helps. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Great company to deal with. Very helpful and informative regarding car details. All details of the car exchange on the day were perfectly handled. Very friendly and knowledgeable staff. A pleasure to do business with.”

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Posted 2 years ago

Thanks Garry for your kind words, enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,464 reviews