Direct Cars Reviews

4.8 Rating 2,361 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

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“Professional service provided”

Helpful Report

Posted 6 years ago

“Not impressed with the service at all, there was some marks and scratchs on the rear bumper only minor and easily solved, i was told these would be looked at and make them as good as possible, direct cars did not even attempted to sort the problem it as exactly the same no different and no attempt at all considering £17000 has just been spent on a car totally pathetic as is just a 1 month warranty which is more like a back street Arthur Daly warranty even worse as you get 3 months with most of them, i will never consider direct cars ever again and to my pleasure have managed to put off 3 potential customers already including my daughter who was 95% set on a car she had seen on your website, went to Mint cars just down the road you could learn a lot from them, goodbye.”

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Posted 6 years ago

“Car is amazing, drives really well and has a brilliant spec. All of the advisors were really friendly and made sure you chose the best car for what you wanted.”

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Posted 6 years ago

“No hassle, professional and personal service. Trustworthy sales techniques. This is our third car from here and foresee us returning when ready for our 4th.”

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Posted 6 years ago

“Very easy to buy a car from Direct. (I didn't part exchange so cannot comment about that aspect). Friendly sales staff who explain things clearly and are not "pushy" or trying to sell you optional extras you don't want. I had to return the car I purchased twice in 12 hours as warning symbols were flashing but the staff acted quickly to remedy the faults in the workshop.”

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Posted 6 years ago

“Always plenty of choice and various price ranges. Really lovely and helpful staff.”

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Posted 6 years ago

“Not pushy browse at your let”

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Posted 6 years ago

“Really nice staff friendly and helpful. The only issue I had was with the valeting of car very poor.”

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Posted 6 years ago

“Very good communication, they are sorting out teething probs with TPS sensor etc , good to take out warranty on car which i did.”

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Posted 6 years ago

“Very helpful & straightforward. Particularly the help and friendliness of your salesman.”

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Posted 6 years ago

“Friendly and helpful team! Really happy with my new car! Thanks!”

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Posted 6 years ago

“Everyone who I dealt with was very friendly & helpful”

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Posted 6 years ago

“Received excellent service with no pushy sales people crowding round you. Left to look at cars in peace.”

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Posted 6 years ago

“Fantastic service The whole experience was made so much easier Darren Martin was absolutely fantastic and made sure i got the car i wanted Excellent all round”

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Posted 6 years ago

“Jack Oakley made the purchase very easy. Explained everything and answered all our questions. A very pleasant process.”

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Posted 6 years ago

“Friendly helpful informative service from Shaun. Hassle free purchase with good price on trade in.”

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Posted 6 years ago

“Very helpful there let you look around without been in your face, I think there should put automatic cars together it would be helpful.”

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Posted 6 years ago

“Easy to deal with, great customer service. 10/10”

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Posted 6 years ago

“Good communication good price on px very happy with service all round”

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Posted 6 years ago

“The service we got was second to none and I would have no problem in telling friends and family about direct cars”

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Posted 6 years ago

Direct Cars is rated 4.8 based on 2,361 reviews