Direct Cars Reviews

4.8 Rating 2,264 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience from the first phone call to collecting the car”

Helpful Report

Posted 6 years ago

“Nice atmosphere, very good and helpful sales rep Jack, I was quite impressed. Initially 5 stars. Also happy with the car now. There is a big but!! See my initial email below. Well after all of that and considerable inconvinience and cost which has not been completely covered. I have been reimbursted for the 12v battery which was the main cost. It is such a shame that I was unhappy, not sure what went wrong. I would recomend direct cars again with obvious reservations. Jack, After picking up my car and driving it to my caravan in Staffordshire, I am very annoyed by a couple of things, both battery related. These should have been rectified before I picked up the car from you!!! 1. Key batteries. On my test drive I pointed out that a fault was showing relating to keys. When I picked up the car I mentioned this and you said they had been changed. Today my wife was stuck in cold pouring rain outside Tescos because the key she had did not work. I went in and purchased new battery, replaced it and it worked fine. It was obvious the old battery was worn out. Just as well that I knew what battery was needed and that I knew how to change it, if not it would have been an even bigger issue. 2. Car 12v battery. As you are well aware, on and before test drive the battery was well below voltage and showing warning to that effect. You said it would be OK once the car had been run for a while. After a long drive to caravan, the battery is still giving low voltage warnings. This also means that the function of the car is sub standard. i.e. radio don’t work without engine running, stop start does not work, keep getting warnings. I also suspect this is having an adverse effect on MPG. Why was this not rectified as part pre delivery check? I suspect it needs a new battery, why was this not done! It is shame that your really good overall service has been ruined by the above. I will give you a call tomorrow.”

Helpful Report

Posted 6 years ago

We're sorry you were not satisfied with the level of service you received. After you raised your issues with us, we reimbursed you for the car battery. The batteries in the remote keys were definitley replaced before delivery, but it appears the new battery in one of the keys was faulty. We hope that all the issues are resolved, and that you are now enjoying your new vehicle. If you have any further issues however, please do not hesitate to contact us.

Posted 6 years ago

“friendly staff,no pressure at all to buy will recommend”

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Posted 6 years ago

“Really relaxed experience as always. No hassle from salesman, finance put together a package which worked for us & very happy with our purchase. 4th car bought from here & when it's time to buy number 5 we'll be back again no doubt.”

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Posted 6 years ago

“The staff members Jack and Ian were exceptionally pleasant to deal with (10/10) but I am disappointed with my purchase as I have discovered a bodywork issue which I didn't spot when I bought the car - there has previously been a poor repair done on the n/s/f wing (which I'm sure Jack wouldn't have been aware of)….. but at certain angles it spoils the car and will affect the resale price when I come to trade it back in with you so I have to say I have gone from highly delighted as I drove away to less than delighted now I have spotted the fault. I was sooo impressed with the car and with Jack that I obviously didn't scrutinise the car (didn't think I needed to to be honest as Direct Cars are known for superlative quality cars)(father in law had three from you).”

Helpful Report

Posted 6 years ago

We are sorry you are not fully satisfied with your purchase. Jack has received your message about this issue and has attempted to contact you twice, but has been unsuccessful. Could you please arrange to visit us so we can inspect the vehicle?

Posted 6 years ago

“Good selection or cars, Shaun was very polite and efficient answered all questions professionally,would buy from again”

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Posted 6 years ago

“Had a helpful salesman called Shaun- felt like he did as much as he could to accommodate. Plenty of choice with 100’s of cars although I knew which car I was viewing. Would recommend.”

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Posted 6 years ago

“The whole experience of buying a car from direct cars was easy from start to finish. Shaun was really helpful and pleasant and not at all pushy (which I have experienced most other times I have bought a new car!). I would highly recommend chosing direct cars for your new car purchase.”

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Posted 6 years ago

“Very helpful staff would recommend to friends and family”

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Posted 6 years ago

“Very pleased with service & ease of purchasing my new car”

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Posted 6 years ago

“Helpful. Fantastic, friendly service. We always use Direct Cars.”

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Posted 6 years ago

“What a smooth and simple purchase- I love my new car! Shaun was brilliant and really put me at ease when I tried my new car. Would definitely recommend Direct Cars and will be going back for my next car.”

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Posted 6 years ago

“Absolute pleasure to deal with, from start to finish. I viewed the car online as I live a three and half hour drive away from Direct Cars. I was assured that the car was as good as the photos showed online. It was. The whole experience from first contact to collection of the car was excellent. For the whole process I dealt with their sales representative, Ian Whitting, who could not have done anything more for me, thank you Ian. Highly recommend this company, if you are in the market for a new car.”

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Posted 6 years ago

“Only went for a look and ended up buying a car. Car salesmen appear to have come a long way since last time I bought a car.”

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Posted 6 years ago

“Fantastic service as always Dave was as good and efficient has he has bee with all my purchases from Direct Cars.”

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Posted 6 years ago

“Can't thank Tom enough for his help with the purchase of my new car. I didn't encounter one single issue, it was a seamless and timely process. No expense was spared to ensure the car was of a very high standard for when I collected it. Thank you”

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Posted 6 years ago

“Really happy with service Andy Benton sales advisor was a lovely pleasant man. Happy with car and cost.”

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Posted 6 years ago

“The staff were extremely helpfull,especially Jack who dealt with me,good customer satisfaction from me and my husband,will definitely recommend to other potential car buyers.”

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Posted 6 years ago

“This is our fourth vehicle purchased from Direct Cars. On each occasion the service has been truly first class; very courteous staff, and excellent trade in deals. We would not purchase a vehicle anywhere else.”

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Posted 6 years ago

“The man who helped me was absolutely lovely, it was my first time buying a car from a dealership but he made me feel really comfortable, he wasn’t too pushy but still let me know about everything I needed. I left very happy and I just want to say a massive thank you to nick for all his help!”

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Posted 6 years ago

Direct Cars is rated 4.8 based on 2,264 reviews