Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

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“The purchase of my new car and part exchange of my old one was simple and efficient. The only issue, which is why I have marked down the score, is that I was only told when I was almost in the car, driving it away, that there was only one key. I was told that I could purchase a new key from the dealer. I contacted the dealer and found the cost to be £337, and would have factored this into any price negotiations, should I have known beforehand.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review and letting us know that you found the process simple and efficient. We would like to apologise that your new vehicle only came with one key, we have now ordered you a new one and will be in touch when it arrives and we do hope this meets your satisfaction. Enjoy your new vehicle and we look forward to seeing you again soon.

Posted 1 year ago

“I liked the experience of buying my car as i was able to go and look around myself. The sales staff are not pushy and are easily approachable should you require assistance.”

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Posted 1 year ago

Thank you Leanne, enjoy your new car and see you again in the future.

Posted 1 year ago

“The salesperson Ian was really good and I felt I was in capable hands, I was not harassed or followed around I could wander around on my own and look at cars a really good experience. I would definently recommend Direct Cars”

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Posted 1 year ago

Thanks Donna, we are glad you enjoyed the experience and will pass your kind words on to Ian. Enjoy your new vehicle and see you again in the future.

Posted 1 year ago

“FROM THE FIRST EMAIL TO ARRANGING TO GO AND VIEW THE CAR WITH TOM THE WHOLE WITH ALL THE STAFFEXPERIENCE WAS VERY GOOD. I LIKE THE IDEA OF BEING ABLE TO LOOK AROUND WITHOUT ANY PUSHY SALESMAN AND KNOWING THAT THEY WERE AVAILABLE TO QUESTION OR TALK TO”

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Posted 1 year ago

Thank you Derrick, great to read your comments. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“GR8 SALE'S SERVICE. POLITE HELPFUL BUT NOT "PUSHE'Y" SALES STAFF VERY HAPPY ALL ROUND 👍😁”

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Posted 1 year ago

Thank you Matthew, enjoy your new car and see you again.

Posted 1 year ago

“The reason I would buy another car and recommend direct cars is there complete honesty, I was really impressed. Enjoying the car and getting used to all the gadgets 😄 a big thank you and thank you to Shaun.”

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Posted 1 year ago

Thanks Julie, lovely to hear your kind words and we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Great service from start to finish, very helpful and everything explained in detail and carried out as promised. Thank you Luke.”

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Posted 1 year ago

Thank you Nicholas, we will pass your thanks on to Luke. Enjoy your new car and see you again soon.

Posted 1 year ago

“great service by shaun made buying a car a nice experiance he went the extra mile”

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Posted 1 year ago

Thank you Alan, we will pass your kind words on to Shaun. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Turned up to look for a new car and wasn’t bombarded with sales people. Amazing! And then when I was ready to view inside of cars the reception desk were friendly and gave me keys to look freely still left me alone, then I booked a test drive and the next day bought the car, everyone was super friendly couldn’t of asked for a better experience. Went to pick the car up and my car was clean had uptodate mot and service”

Direct Cars 5 star review on 23rd June 2023

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Posted 1 year ago

Thanks Chloe, it is lovely to hear about your amazing experience. Enjoy your new car and see you again.

Posted 1 year ago

“Sales reps don't hover round you when looking at cars, but when you need help they are very helpful. Fabulous service from start to finish from all the team.”

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Posted 1 year ago

Thank you, great to hear that received and enjoyed such fabulous service. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Just like to thank Thom Breeze at Sheffield for making the car buying experience a pleasure, not pushy, gave us plenty of time to think about things and was very knowledgeable about the Nissan we bought, would definitely recommend to friends, Thanks”

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Posted 1 year ago

Thanks Stuart, we will pass your thanks on to Tom. Enjoy your new car and see you again soon.

Posted 1 year ago

“Our second purchase at Direct Cars and again very pleased. Never any pressure from sales team. When looking at a car they leave you to it and you have as much time as you need without any sales pitch. Dealt with Ian again and he is very polite, friendly and professional. Cars are always immaculately presented I would certainly recommend them.”

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Posted 1 year ago

Thanks Michael, great to know you enjoyed the no pressure atmosphere and we will pass your kind words on to Ian. Enjoy your new car and see you again soon.

Posted 1 year ago

“I was very happy with the Direct cars staff sales, very friendly and they explain everything when I purchase a new vehicle. It was the second time I bought a vehicle from Direct Cars, it`s a reasonable price compared to other dealers.”

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Posted 1 year ago

Thank you Sokol, lovely to read your kind words. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Good service from friendly staff.”

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Posted 1 year ago

Thank you, enjoy your new car and see you again.

Posted 1 year ago

“This latest car it the 6th purchase from Direct Cars and as always I’m highly satisfied with the no nonsense, hassle free, pressure free process - hence it’s our first port of call when looking for a new car. My only grumble is with the RAC gap insurance that requires you to register personal bank details in order to qualify for 12 breakdown cover and this is not disclosed in advance !”

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Posted 1 year ago

Thanks John, great to hear you enjoyed the no pressure-no hassle process. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“I recently bought a new car from Direct Cars and have no complaints. Luke helped us through the process and was always on the phone to answer any questions.”

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Posted 1 year ago

Thanks Brad, enjoy your new and see you again in the future.

Posted 1 year ago

“I recently bought a car from Direct Cars. It was ready on time and had been prepared well. Unfortunately the next day it would not start but they were out with a loan car very quickly. They replaced the battery and found a faulty sensor which they replaced. Thank you Nick the salesman and Debbie in the service dept for speedy service.”

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Posted 1 year ago

Thank you Stuart, sorry you had a small issue after collection but pleased to hear it was quickly rectified to your satisfaction. We will pass your thanks on to Nick and Debi, enjoy your new car and see you again soon.

Posted 1 year ago

“Excellent service from start to finish. Was left to have a good look around at my own pace. Vehicle information was very informative. Car was very clean and shiny . Easy to part exchange my own vehicle. I have already recommended Firect cars to other friends.”

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Posted 1 year ago

Thank you Ann, enjoy your new car and see you again soon.

Posted 1 year ago

“I have purchased a few cars from Direct Cars and have always found it a good customer service experience there is no hard sell but help is always there when you need it Shaun was very knowledgeable and made my purchase so much easier.”

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Posted 1 year ago

Thank you Gillian, great to know you decided to choose us once again for customer service and no hassle policy. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Very helpful guys I've got good low milage car very happy”

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Posted 1 year ago

Thanks Gordon, great to hear that you are another happy customer. Enjoy your new car and see you again soon.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,055 reviews