Direct Cars Reviews

4.8 Rating 2,322 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

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“Non pushy sales and really straight forward!”

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Posted 1 year ago

Thank you, good to hear you found everything straightforward. Enjoy your new vehicle and see you again.

Posted 1 year ago

“Your sales staff were very helpful friendly and efficient ,would have liked a bit more money for my part exchange but was very happy with the car I bought, had a fault a Battery problem which was sorted within a few hours of me repotting it,great service thank you”

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Posted 1 year ago

Thanks Geoffrey, it's good to know you found us efficient, friendly and helpful and that you are happy with your purchase and that we sorted the small issue you had quickly and to your satisfaction. Enjoy your new car and see you again soon.

Posted 1 year ago

“I bought the car without actually physical seeing it. Which was a risk! But absolutely nothing to worry about, it came immaculate, not a stone chip or scuff on alloy at all. It looks like a brand new car! Great communication with Tom the sales man with an affordable delivery service which got delivered on time. I've just done a 300mile round trip and drove very we'll. Overall happy with the vehicle and would use Direct cars again.”

Direct Cars 5 star review on 17th August 2024

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Posted 1 year ago

Thank you Paul, it's nice to hear that you enjoyed taking the advantage of our home delivery service and that you are happy with how the process worked. Enjoy your new car and we will look forward to hearing from you again in the future.

Posted 1 year ago

“We saw the car online and afew days later we had a test drive and fell in love straight away. The whole experience we had was exceptionally good and the salesman Nick was very friendly so would highly recommend Direct Cars”

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Posted 1 year ago

Thank you, glad to hear your experience was exceptionally good and we will pass your kind comments on to Nick. Enjoy your new vehicle and see you again.

Posted 1 year ago

“very friendly staff no pressure when looking at cars”

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Posted 1 year ago

Thanks Lee, great to know you enjoyed our no pressure policy. Enjoy your new car and see you soon.

Posted 1 year ago

“We chose Direct Cars to buy our current car from as we had always had a positive experience from there. However, the latest purchase has left us very dissapointed with the whole experience. Picked a car out which required some work doing to it, including a good valet, (the valet which we were informed had already been done).It was obvious the car had not been cleaned as the car was filthy and had a horrible smell. All issues apart from the interior valet completed before car picked up. After taking the car it took a further three attempts to get the car interior clenliness up to there usual standards. This required taking the car back to them on three occasions. Overall I now feel the car was over priced and we are left dissapointed.”

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Posted 1 year ago

Hi Gary, We would like to apologise that you are feeling disappointed with your recent purchase as the valet on the vehicle wasn't up to our usual standard. We always aim to prepare and valet our vehicles to get them looking as nearly new as possible, however it appears that this time we didn't quite get it right to which once again we apologise. We do hope that we have now got the vehicle to a standard that you as a customer and we expect it should be and that you are now satisfied with. Despite this we do hope you are enjoying your new vehicle and we will look forward to hopefully seeing you again in the future.

Posted 1 year ago

“I found the whole experience really relaxing with no pushy salesmen to deal with. They gave me the keys to a car I was interested in and left me to my own device's to have a good look around it.”

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Posted 1 year ago

Thank you, it's great to know you found the whole experience relaxing. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Great service when buying a used car. Everything easy and straightforward.”

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Posted 1 year ago

Thanks Lynne, great to know you found everything easy and straightforward with the service you received. Enjoy your new car and see you again.

Posted 1 year ago

“My first experience with a large car dealer and it was flawless. Shaun Palmer was not pushy in any way and left me alone to view the car and make up my mind. Excellent communication and the car was ready on time for collection.”

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Posted 1 year ago

Thank you Paul, Enjoy your new vehicle and hope to see you again in the future.

Posted 1 year ago

“Shaun always look after people”

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Posted 1 year ago

Thank you Charles, enjoy your new car and see you again.

Posted 1 year ago

“First time at direct cars and was really pleased with the service. We were left to look around at leisure and were given the keys to as many cars as we wanted. We picked one out and gave it a test drive it was just what we wanted. Special mention to Tom the salesman who dealt with us. No hard sales and he was very good at explaining everything re payment, warranty etc. Picked up my new car and am very pleased with it. I would definitely recommend Direct Cars to all. And they gave me a great trade in price as well.”

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Posted 1 year ago

Thank you Neil for sharing the details of your recent dealings with us, we will sure to pass your kind words and comments on to Tom. Enjoy your new vehicle and we will look forward to seeing you again.

Posted 1 year ago

“I have bought cars from Direct Cars over many years. I like the fact there is no pressure and you can view any car alone”

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Posted 1 year ago

Thanks Karl for choosing us once again as you enjoy our no pressure sales policy, enjoy your new car and see you again soon.

Posted 1 year ago

“Excellent service, wasn't pressured into buying. Answered all questions I had.”

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Posted 1 year ago

Thank you Joanne, glad you enjoyed our no pressure policy and found the service you received excellent. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Don't agree with pdi payment, no explanation of the car instruments,valeting not good enough ,door rubber seal should have been sorted. Won't be making a return in the future”

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Posted 1 year ago

Hello Joanne, Thank you for taking the time to review Direct Cars, we appreciate your feedback. The pre delivery package is an optional product that the majority of our customers choose to take advantage of due to the value of benefits included. If you would like to contact us directly to discuss how we can rectify the other issues you have raised, please feel free to do so. We sincerely apologise that our usual high standard was not maintained on this particular occasion. Kind regards, Direct Cars

Posted 1 year ago

“Excellent communication and customer service. From contact to delivery. I would have no hesitation in recommending Direct Cars. A special mention for Nick & Ian.”

Direct Cars 5 star review on 28th July 2024

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Posted 1 year ago

Thanks George, glad to hear you found the service and communication excellent, we will pass your kind words on to Ian and Nick. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Excellent service I have been using direct cars for the last few years”

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Posted 1 year ago

Thank you John, great to hear you found our service excellent. Enjoy your new vehicle and see you again.

Posted 1 year ago

“We always use Direct Cars for replacing our family cars as we can trust to get a great deal and they always have an excellent range to choose from.”

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Posted 1 year ago

Thank you Michelle for choosing us once again. Enjoy your new car and see you again soon.

Posted 1 year ago

“Our salesman Luke went out of his way to help us find a suitable car and answer all our questions in a friendly, approachable manner. It was a pleasure to deal with someone who is clearly so happy in their work. We are very pleased with our purchase and I've already recommended Direct Cars to my colleagues at work.”

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Posted 1 year ago

Thanks Sarah for your kind words we will be sure to pass them on to Luke. Enjoy your new vehicle and see you again in the future.

Posted 1 year ago

“This was our second purchase from Direct Cars and both times were were helped by Ian (Whiting). He was very professional in his job and is a credit to your workforce. We are very happy with our new purchase. Thankyou.”

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Posted 1 year ago

Thanks Barbara, good to hear that you are very happy and we will pass your kind words on to Ian. Enjoy your new car and see you soon.

Posted 1 year ago

“I was having ongoing problems with a Citroen C4 that I had purchased from Direct Cars. I decided to part exchange. Dave the manager helped me choose a better car and got it ready for me in a quick time. Can't fault the service I received. He did me a good deal as well.”

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Posted 1 year ago

Thanks Stuart, enjoy your new car and see you soon.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,322 reviews