Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service by Luke. Have bought previously in the past from DIRECT CARS. Happy so far with our purchase....”

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Posted 1 year ago

Thank you Alison, great to hear that you enjoyed the excellent service provided by Luke, we will make sure we pass your kind words on to him. Enjoy your new car and see you soon.

Posted 1 year ago

“Sales assistant need to be more enthusiastic with the customer thanks”

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Posted 1 year ago

Hi Robert, Thank you for the 4 Stars but sorry to hear that you felt our Sales Advisor lacked enthusiasm, we always strive to give the best possible customer experience. If you would like to email us with a few more details and we can look into seeing how we could learn from your recent experience and what we could do better in the future. We hope your enjoying your new vehicle and will look forward to seeing you again in the future.

Posted 1 year ago

“Great customer service. Tom breeze was fantastic would always shop there”

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Posted 1 year ago

Thanks Gavin, lovely to read you enjoyed our great customer service and we will pass you kind words on to Tom. Enjoy your new car and you again in the future.

Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

Thank you Michael, enjoy your new car and see you soon.

Posted 1 year ago

“We find Direct Cars professional and helpful in every aspect of car buying. Nick who sold us our car was polite and professional all the way through, explaining every aspect of car buying.”

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Posted 1 year ago

Thank you Michael for your kind words and we will pass them on to Nick. Enjoy your new vehicle and see you again.

Posted 1 year ago

“Excellent service with zero hassle, i would highly recommend to others”

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Posted 1 year ago

Thanks Michael, glad to hear that you enjoyed our no hassle policy and excellent service. Enjoy your new car and see you again soon.

Posted 1 year ago

“After our car was written off by an Arsonist we were out looking for another car we tried other big car retailers in the area but were disappointed in their range quality and customer service. then my son-in-law suggested we tried Direct Cars and WoW we are glad we did not only did we find a Quality car at a great price we found several we were left alone to look and decide with no input from Direct unless we required it after choosing the car we wanted we went inside to sort out the details etc where we had the pleasure of Ian Whitting dealing with us and I have to say the customer service professionalism and care we received was second to none & it was the same from Iam when we picked up our new car the week after. all we can say is if we are in the hunt for another car in the future it will be Direct Cars we go to again and will definitely be recommending them to friends and family too thanks for a lovely car and service guys xXx”

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Posted 1 year ago

Thank you Karen, it is a pleasure reading your lovely comments and hearing about your recent experience dealing with us, we will be sure to pass your kind words on to Ian. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“very good”

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Posted 1 year ago

Thanks Madison, enjoy your new car and see you soon.

Posted 1 year ago

“Very welcoming on arrival helped all way through my finance deal and settlement on my old car and on collection of my new car was more then happy with how it turned up like a1”

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Posted 1 year ago

Thank Justin, glad you found it very welcoming and are happy with the way we helped you through the whole process. Enjoy your new car and see you again soon.

Posted 1 year ago

“They create a good environment in which to buy/part exchange your vehicle.”

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Posted 1 year ago

Thank you Steven, great to know you found the whole environment good when dealing with us. Enjoy your new car and see you again.

Posted 1 year ago

“Brilliant made it so easy to buy my new car relaxed and very friendly”

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Posted 1 year ago

Thanks Kenneth, glad to hear you felt relaxed whilst buying from us. Enjoy your new car and see you again soon.

Posted 1 year ago

“Very good from start to finish very friendly sales people.”

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Posted 1 year ago

Thank you Jill, great to hear about your experience from our friendly team. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“I found everything very good and staff very helpful and soon got everything sorted”

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Posted 1 year ago

Thank you David, enjoy your new car and see you again in the future.

Posted 1 year ago

“A very nice experience. Staff helpful when needed.”

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Posted 1 year ago

Thanks Martin, enjoy your new car and see you soon.

Posted 1 year ago

“Treated with respect, was never approached while looking at cars. No pressure at all. Everything went smooth as possible”

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Posted 1 year ago

Thanks Roger, good to hear you enjoyed the no pressure approach adopted by our staff members. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“An excellent company to deal with who are very professional and polite. No pressure to purchase. After sales good. Thank you Tom for your brilliant customer service. Would recommend Direct Cars to anyone.”

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Posted 1 year ago

Thank you Janet for your lovely comments, we will pass your thanks on to Tom. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Sales person very friendly and knowledgeable and no pressure applied to buy”

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Posted 1 year ago

Thanks John, glad you enjoyed our no pressure policy. Enjoy your new car and see you soon.

Posted 1 year ago

“Ian, has always been the best person for us, he explains everything,and is the nicest person ever,and keeps us Informed, of all situations, when our car is ready, when its time pick our car up,etc.a very conscientious, sales person.”

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Posted 1 year ago

Thank you Noreen, we will pass your kind words on to Ian. Enjoy your new car and see you again soon.

Posted 1 year ago

“The sales team were really helpful and were no hard sale tactics used which I find much better and less stressful. I had the car delivered which again Direct Cars provided a really good service and car was as described and clean. Really happy with the purchase and the overall experience.”

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Posted 1 year ago

Thank you Richard, great to hear you are happy with the experience after choosing to purchase using our home delivery service. Enjoy your car and we will look forward to dealing with you again in the future.

Posted 1 year ago

“Very quick and easy part ex sorted, gave the price they said they would and also fixed minor issues with the new car from another area to save me travelling back to Sheffield, highly recommend and would use again !”

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Posted 1 year ago

Thank you Ian, happy to hear everything was to your satisfaction. Enjoy your new car and we will see you again soon.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,055 reviews