Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The salesperson and the whole process was easy and straightforward, however, on collection the car was cleaned to a very basic standard, It was dirty throughout and required a full valet at an additional cost, the driver's seat was visibly dirty as was the steering wheel and all interior trim.”

Helpful Report

Posted 1 year ago

Thanks Robert, glad you found the whole process easy and straight forward. We apologise that the valet wasn't up to our usual high standards, please contact us and we will be happy to have the car back in for a full re-valet. Despite this we hope your enjoying your new car and will look forward to seeing you again in the future.

Posted 1 year ago

“excellent service friendly staff and no fuss when looking round”

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Posted 1 year ago

Thanks Andrew, we're glad you enjoyed the excellent service provided by our friendly staff. Enjoy your new car and see you again soon.

Posted 1 year ago

“No hassle from viewing cars to pickup and when they said it would be ready it was this is our second qashai from here would definitely go back”

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Posted 1 year ago

Thank you Michael, good to hear you enjoyed the no hassle experience. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Overall experience good salesman nice guy no pressure left to look in peace they have very good choice of vehicles as well after deciding on a vehicle easy transition to purchase Vehicle Dacia Duster was well presented on collection and so far no issues had it nearly 2 months it would have been 5 stars but day after purchase when i came to use screen washer whilst away for a few days passenger side not functioning i was able to clear it after 30mins of fiddling and use of compressed air at my friends house it was obvious someone had had a go at sorting it as pipes where unattached from clips so a little disappointed it was not working minor issue and i am sure they would have sorted had i been at home but maybe buyer just take a few minutes to check everything before you drive away after purchase Overall i was satisfied with the experience of buying from Direct cars and would recommend them”

Helpful Report

Posted 1 year ago

Thank you Steven, lovely to hear about your recent experience. Apologies about the issue you had with your washer jet, we would have been happy to sort it for you if you had been in the area at the time, please feel free to contact us if you need any further assistance. Enjoy your new vehicle and we will look forward to seeing you again soon.

Posted 1 year ago

“Excellent, efficient service and very helpful.”

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Posted 1 year ago

Thank you for your kind words, enjoy your new car and see you again soon.

Posted 1 year ago

“Luke was so very helpful and Jodie whilst l sorted out my finance.”

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Posted 1 year ago

Thanks Janet, we will pass your kind words on to Luke and Jodie. Enjoy your new car and see you soon.

Posted 1 year ago

“Great experience through the whole process. Special thanks to Luke who helped us when we came to collect the car! Nothing was too much trouble.”

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Posted 1 year ago

Thanks Ellie, great to hear about your experience, we will pass your thanks on to Luke. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Very helpful. Took time to resolve my query”

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Posted 1 year ago

Thank you Karen, enjoy your new car and see you again soon.

Posted 1 year ago

“Very helpful and great advice but still waiting to hear back about my parcel shelf .”

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Posted 1 year ago

Thank you Paul, glad to to know you found us very helpful and are happy with the advice we gave. Sorry for the delay on your parcel shelf whilst we was waiting for it to be delivered, it has now arrived and is awaiting your collection. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“We recently bought our new car from your company. The staff were friendly, helpful and there were no pushy sales people. They explained everything and were reassuring when the money was transferred. The replays to emails were quick and personal. I couldn't fault the overall experience.”

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Posted 1 year ago

Thank you Teresa, great to hear about your recent faultless experience. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Very friendly staff and good service. Got my first car within a few days, had no problems.”

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Posted 1 year ago

Thank you Mindi, enjoy your new car and see you again soon.

Posted 1 year ago

“Bought a Citroen C1 from Ian. Great experience from start to finish. Polite, efficient and nothing was too much trouble. Everyone was very friendly and the car is immaculate. Can’t fault them and would highly recommend them.”

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Posted 1 year ago

Thanks Hilary, lovely to hear about your recent great experience. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Very pleased with my car and the service received, however I have no Jack or wheel brace in my car, so can you supply these for me as they should have been in the car when collected. Happy to collect ring me on 07490 330444. Apart from that everything good so far.”

Helpful Report

Posted 1 year ago

Thank you Gary, great to hear you are pleased with your car and the service you received. In regards to the missing jack and wheel brace, as your vehicle is fitted with a inflation repair kit, it doesn't actually have the jack and wheel brace as there is no spare wheel, I hope this explanation helps. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Friendly and helpful, no-hassle staff. Nick & Jodie were a joy to deal with.”

Helpful Report

Posted 1 year ago

Thank you, we will pass your kind words on to Nick and Jodie. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Great company to deal with. Very helpful and informative regarding car details. All details of the car exchange on the day were perfectly handled. Very friendly and knowledgeable staff. A pleasure to do business with.”

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Posted 1 year ago

Thanks Garry for your kind words, enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“Great experience for me at Direct Cars. the only dealership I've been in where there not harassing you as soon as you work through the gates ..... your left to your own devices to view the cars. they are also happy for you to collect the keys at reception and have a better look at the car you choose (still with no hovering salesman )”

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Posted 1 year ago

Thank you Craig, it's great to hear about your recent experience. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Very consise in their approach, great selection of cars and an overall good experience”

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Posted 1 year ago

Thank you Timothy, enjoy your new car and see you soon.

Posted 1 year ago

“Great service by an expert friendly team of people, no pressure, just great advice and good quality customer service!!”

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Posted 1 year ago

Thanks Ian, glad you enjoyed the service and our friendly no pressure atmosphere. Enjoy your new vehicle and see you again in the future.

Posted 1 year ago

“The complete service from start to finish was first class as was the car. Special thanks to Ian Whiting Sales Adviser what a genuine person. Paul W”

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Posted 1 year ago

Thanks Paul, glad you found the whole service first class, we will pass your thanks on to Ian. Enjoy your new car and see you again soon.

Posted 1 year ago

“Quick and easy purchase, helpful sale staff, nothing to complain about!”

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Posted 1 year ago

Thank you Mary, great to hear that you found everything quick and easy to your satisfaction. Enjoy your new car and see you soon.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,055 reviews