Direct Cars Reviews

4.8 Rating 2,322 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

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“Had a very pleasant experience buying my car from Direct Cars, so pleasant, my wife went back the following week and bought her new car from them. The sales person Shaun Palmer, was very helpful and made sure our purchases went smoothly.”

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Posted 10 months ago

Thank you Graham for choosing us to purchase yours and your wife's new car and sharing about the pleasant experiences you had. We hope you are both enjoying them and we will look forward to seeing you again soon.

Posted 9 months ago

“Amazing as always. Resolved all our issues quickly and efficiently. Great communication throughout. Tom went above and beyond to sort the car out for us. We live down in Somerset and still travel to Sheffield for their cars and service. Thank you ☺️”

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Posted 10 months ago

Thanks Claire for choosing us once again and taking the time to travel to us from Somerset, we will be sure to pass your kind words on to Tom. Enjoy your new car and see you again soon.

Posted 10 months ago

“My car had a few faults that were corrected but took ages. Been told the car was overpriced but my fault for not checking before I purchased it. I was made to feel a bit stupid at one point told the roof lining had been done But manager and under manager were not pleased with it, why phone me and tell me that if they are not happy why would I be. When I went to pick up car, I was offered keys, lady didn't tell me where it was, and I had to ask for someone to go over repairs with me. She said they don't normally do that, just gave me the repair sheet and said that's all that's been done. The gentleman who came out was very thorough and explained everything that had been done Think he was manager of repair dept. Is it because I'm a lady on my own, perhaps not but that's how I felt.”

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Posted 10 months ago

Hi Ann, Sorry to hear you that you had a few issues so soon after purchase and we send our sincere apologies that the repairs took longer than anticipated, we wanted to make sure everything was perfect before we released your car back to you and our service receptionist was simply just keeping you updated and informed of proceedings. Despite this we do hope everything is to your satisfaction and you are enjoying your new car.

Posted 10 months ago

“Purchased a car from Direct cars, dealt with Ian Whiting who was very friendly, knowledgable but most of all, he was not pushy. Did not try & force a sale.”

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Posted 11 months ago

Thanks Nichola, we will pass your kind comments on to Ian. Enjoy your new car and see you again.

Posted 10 months ago

“Straightforward easy transactions, no fuss, no difficulties. All questions answered well and everything explained clearly. Fair price for my car I traded in and fair price for the one we bought. No pushy selling or attempts to send us in a direction we didn’t want to go. Folder with clear details of what to do before collecting the car. We came back to Direct Cars because I had a good experience buying another car there some years ago and it was just as positive an experience as the first time.”

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Posted 11 months ago

Thank you Janet for sharing your kind comments about your recent experience, enjoy your new car and see you again in the future.

Posted 10 months ago

“Nick showed me around a car I had seen online, was able to answer any questions, friendly and professionally”

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Posted 11 months ago

Thanks Ayden, enjoy your new vehicle and see you again.

Posted 10 months ago

“Sales person very helpful”

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Posted 11 months ago

Thank you Roy, enjoy your new car and see you again soon.

Posted 10 months ago

“GOOD SERVICE AND HELP TO PURCHASE MY CITROËN”

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Posted 11 months ago

Thanks John, enjoy our new car and see you soon.

Posted 11 months ago

“Excellent experience. Very knowledgeable and helpful. This was the first car that I had bought alone and I was made very welcome and put at ease. No pressure and a very easy process. Wouldn't hesitate to buy another vehicle from them. Great Company to deal with.”

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Posted 11 months ago

Thank you, glad to hear you found the process easy and was made to feel at ease throughout with no pressure. Enjoy your new vehicle and see you in the future.

Posted 11 months ago

“Good service by Nick throughout. Efficient and friendly and knowledgeable.”

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Posted 11 months ago

Thanks Carole, we will pass your kind comments on to Nick. Enjoy your new vehicle and see you again soon.

Posted 11 months ago

“Spotted a car which I liked. Travelled from Manchester to view. Spoke to Ian who was very friendly and extremely helpful and could not do enough. The car was well presented. All round great service and experience. nothing was too much trouble.”

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Posted 11 months ago

Thank you Terence, good to hear you found the whole experience and service great all round. Enjoy your new car and we hope to see you again soon.

Posted 11 months ago

“Couldn't be more helpful and professional”

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Posted 11 months ago

Thank you Alan for your kind words, enjoy your new car and see you soon.

Posted 11 months ago

“Brilliant service,, great sales person”

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Posted 11 months ago

Thanks Peter for sharing about the brilliant service you received, enjoy your new car and see you again.

Posted 11 months ago

“Great place,large amount of cars to choose from,friendly salespeople that don’t hassle you or follow you around.but are always willing to offer advice.”

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Posted 11 months ago

Thanks Doreen, enjoy your new car and see you again in the future.

Posted 11 months ago

“Professional and friendly service.”

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Posted 11 months ago

Thank you, enjoy your new car and see you again.

Posted 11 months ago

“Excellent professional service from start to finish. Friendly and knowledgeable salesman put us at ease immediately. My car was valeted to perfection, looked like new, drives perfectly.”

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Posted 11 months ago

Thanks Dawn, great to hear you was immediately put at ease dealing with us and you found our service professional and friendly. Enjoy your new car and see you again soon.

Posted 11 months ago

“Staff are fantastic. Can't help you enough.”

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Posted 11 months ago

Thank you Amber for your kind words, enjoy your new car and see you again.

Posted 11 months ago

“No pressure, very helpful and friendly. Great service and car was just what I wanted.”

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Posted 11 months ago

Thank you Tracy, glad to hear you enjoyed no pressure great service and our friendly approach. Enjoy your new car and see you soon.

Posted 11 months ago

“Quick and easy process with a great sales team”

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Posted 11 months ago

Thank you Dominic, great to hear you found the process quick and easy. Enjoy your new car and see you again soon.

Posted 11 months ago

“Got my new car sorted out and picked it up in double quick time. Very impressive!!”

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Posted 11 months ago

Thanks David. glad to hear you are impressed with our service. Enjoy your new car and see you soon.

Posted 11 months ago

Direct Cars is rated 4.8 based on 2,322 reviews