Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I had purchased a car, it was offered to be collected on Wednesday at 11am, suddenly on the day of collection at 12pm sales person rings to say that the vehicle is not ready, alternatively they offered me the collection on same day and can comeback when ever to get the problem fixed as they haven’t done before the collection. However after the day I picked call the behavior of the staff changed drastically and they were like we don’t care, we only have slot few weeks later, its like they portray collecting car on the days was my problem and they can’t arrange a slot to fix it until few weeks. Emailed the sales person who promised the fixing, no response from him Mr.Luke. Absolutely disgusting customer service and fake promises. Wouldn’t recommend getting from them. Car shop is way better than them I can say! They just Dnt care about you after the sale..”

Helpful Report

Posted 9 months ago

Hi Ramakanth, We are sorry to read that you are disappointed. As we were prepping your vehicle we came across a part that needed replacing which unfortunately wasn't going to arrive in time to be fitted ready for you to collect on the day and time arranged and needed to reschedule until the day after. Occasionally these things happen and are out of our control. However, we contacted you the day before to give you plenty of notice not on the day as you state, we also asked you await contact from us to confirm when the car would be ready for collection but you decided to travel to us anyway, even though we had informed you that the vehicle was not ready to collect. As you had arrived in our showroom we then gave you the option to come back the day after and collect the car or arrange to bring it back to have the part fitted and we did inform you that this would then have to be booked in through our aftersales, and could be in a few weeks time but we would endeavour it to be as soon as possible. We even arranged for extra fuel to be put in your car as a gesture of goodwill to which you were very happy about and left satisfied with the outcome of the situation. We feel your 1 star review and saying our customer service is disgusting very unjust as we did everything we possibly could in the situation to create a positive outcome, which at the time we felt we did from your response.

Posted 9 months ago

“First time we have purchased a vehicle direct but we found the the experience very good. The sales advisor Nick Wardale very informative , kept us updated on progress of delivery etc. Although we had a problem with a sensor light , Debi Shaw from the service department arranged for our car to be collected and a loan car left for us while the fault on our car was repaired.This was done within 48 hours . Very satisfied with the service we have received.”

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Posted 9 months ago

Thank you Michael, great to hear that you found your recent experience very good and the communication between yourself and Nick, we apologise about the small issue that you had but are glad that this was rectified to your satisfaction. Enjoy your new car and see you again in the future.

Posted 9 months ago

“The staff was very friendly and helpful, They also let you walk around and look at cars in you’re own time.”

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Posted 9 months ago

Thank you Matthew, enjoy your new car and see you again.

Posted 9 months ago

“Very helpful, not pushy, allow you time and space to decide, nothing was too much trouble. My only criticism would be that we were not informed that the road tax was not paid prior to collection. I feel that they could offer to add the car tax before being collect and add the cost to payment.”

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Posted 9 months ago

Thank you for your kind words about your recent visit. In regards to road tax we always give customers the details to organise this before collection and we apologise if this wasn't explained clearly to you. Enjoy your new car and see you again soon.

Posted 9 months ago

“excellent service by shaun,gave us all the info i needed without any hassle”

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Posted 9 months ago

Thanks Alan, great to hear about the excellent service you received from Shaun. Enjoy your new car and see you again.

Posted 9 months ago

“Very professional and helpful service, Ian Whiting the sales advisor very knowledgeable about the car we purchased, said car competitively priced and reasonable part exchange quote also.”

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Posted 9 months ago

Thank you, great to hear you found us very professional and helpful, we will pass your comments on to Ian. Enjoy your new car and see you soon.

Posted 9 months ago

“Overhaul, it was a good experience, straight forward, no problems.”

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Posted 9 months ago

Thank you Roger, it's good to know that you found dealing with us straight forward and had a good experience. Enjoy your new car and see you again.

Posted 9 months ago

“Very satisfying experience with direct cars as always, no pushy salesman and a lot of patience they have with you fantastic.”

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Posted 9 months ago

Thanks Martin, great to hear about your recent experience. Enjoy your new car and see you again soon.

Posted 9 months ago

“Brilliant service everytime I go this is my 6th car from direct cars wouldn't go anywhere else always very polite tells me all about the car I've purchased an options I can use very friendly service always highly recommend this company”

Direct Cars 5 star review on 26th January 2024

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Posted 9 months ago

Thank you Patricia for your kind words and choosing us once again, it's lovely to hear that you enjoyed the brilliant service that we provide once again. Enjoy your new car and we will look forward to seeing you again soon for number 7!

Posted 9 months ago

“Very professional. No pressure company. My purchase was dealt with by Shaun. Explained everything in full detail. Found perfect car for me. Professional not pushy from start to finish. Would highly recommend. Thanks Direct Cars.”

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Posted 9 months ago

Thank you Christine, it is good to know you enjoyed our professional and no pressure operation. Enjoy your new car and see you again soon.

Posted 9 months ago

“Me and my husband have bought all our cars from Direct Cars. We really like the relaxed approach to looking around without salesmen pressure. After finding what we was interested in on the Internet we was handed the keys to look around the car at our leisure. The process of buying was easy and friendly, and we was given all the information that we needed. We was able to choose a suitable time and date to collect and it was ready accordingly.”

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Posted 9 months ago

Thank you Rachel for choosing us again, we are glad you enjoy the way we operate with our no hassle-no pressure policy and keep coming back to us. Enjoy your new car and see you again very soon.

Posted 9 months ago

“Salesmen are very good not pushy Sales manager Dave will do what he can to sort any problems you have. Five star.”

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Posted 10 months ago

Thank you Paul for your kind words, enjoy your new car and see you again soon.

Posted 9 months ago

“Excellent service, not pushy salesmen, friendly, helpful...”

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Posted 10 months ago

Thanks Richard, glad to hear you enjoyed our excellent service. Enjoy your new vehicle and see you again.

Posted 9 months ago

“Always a great service, everything done and sorted for us. Top fella is Tom. Thanks guys😊”

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Posted 10 months ago

Thank you Beverley, it's wonderful to hear that you enjoyed our great service once again. Enjoy your new car and see you again very soon.

Posted 9 months ago

“Professional staff knowledgeable in all areas after sales service as expected.”

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Posted 10 months ago

Thanks Allen, enjoy your new vehicle and see you again soon.

Posted 9 months ago

“Fantastic, 2nd car from them.”

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Posted 10 months ago

Thank you, enjoy your new car and see you again soon.

Posted 9 months ago

“Best car dealership I’ve ever dealt with. Everyone’s more than happy to help with any queries you have, even after I bought the car. Direct cars went out of their way to order and pay for a part for me after taking the car home, most places would’ve said no. Highly recommend.”

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Posted 10 months ago

Thank you so much for your kind words and we are over the moon you have found us to be the best you have ever dealt with. Enjoy your new car and see you again in the future.

Posted 9 months ago

“Bought a number of cars via Direct Cars in the past. Never had a problem and would highly recommend them to friends and family.”

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Posted 10 months ago

Thank you Robert for choosing us once again, enjoy your new car and see you soon.

Posted 9 months ago

“Buying my car from Direct Cars was a pleasurable experience . Our Sales Advisor, Shaun Palmer was helpful and informative, guiding us through the process with ease.”

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Posted 10 months ago

Thanks John, it's great to hear you found it a pleasurable experience. Enjoy your new car and see you again in the future.

Posted 9 months ago

“Great experience from start to finish. No pressure sales, Tom was a star, helping us with everything we needed. Would definitely use again.”

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Posted 10 months ago

Thank you Andrea, lovely to know you enjoyed the experience and found our no pressure policy great, we will pass your kind words on to Tom. Enjoy your new car and see you again soon.

Posted 9 months ago

Direct Cars is rated 4.8 based on 2,055 reviews