Direct Cars Reviews

4.8 Rating 2,140 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,140 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the whole experience very pleasing with excellent customer service, particularly from Ian. I felt reassured during the whole process and didn’t feel I was being fobbed off - something I have experienced at a large dealership 😫”

Helpful Report

Posted 2 years ago

Thank you Helen, we will pass your kind words on to Ian. Enjoy your new vehicle and see again in the future.

Posted 2 years ago

“great service shaun”

Helpful Report

Posted 2 years ago

Thanks Maurice, enjoy your new car and see you again soon.

Posted 2 years ago

“everyone was very helpful and no pressure to buy from anyone its my 3rd car from them and will certainly be going again in 4 years thank you.”

Helpful Report

Posted 2 years ago

Thank you Anthony, glad to see you keep coming back and enjoying our helpful no pressure policy. Enjoy your new car and see you again in 4 years time if not sooner.

Posted 2 years ago

“Been a customer of Direct Cars for over 20 years - always excellent service….wouldn’t go anywhere else”

Helpful Report

Posted 2 years ago

Thank you Lisa, it's good to know that you keep coming back and wouldn't go anywhere else and it was a pleasure to do business with you once again. Enjoy your new car and see you again soon.

Posted 2 years ago

“Staff were friendly and knowledgeable, but not pushy or overbearing. The car received an extensive check and we are very happy with our purchase”

Helpful Report

Posted 2 years ago

Thanks Gary, pleased to hear about your recent experience. Enjoy your new car and see you again soon.

Posted 2 years ago

“I was very pleased with the service I received when purchasing a car recently.”

Helpful Report

Posted 2 years ago

Thank you Pamela, enjoy your new car and see you again soon.

Posted 2 years ago

“I found them very easy to deal with. I'm very fussy and made some awkward requests such as photos of the underside of the car before I visited and to see under the car using the lift while I was there. They accommodated me, were friendly and courteous, made the whole process effortless and I'm really pleased with the car I have purchased. My only criticism is the test drive route is very short and didn't allow you to get above 50mph so limited my ability to check the car thoroughly although thankfully no problems so far.”

Helpful Report

Posted 2 years ago

Thanks Gareth, although you feel your requests were awkward it was our pleasure to assist you where we could and we are glad to hear that you found the process effortless and are pleased with your new car. We will look forward to seeing you again in the future.

Posted 2 years ago

“We were welcomed with a warm drink. Sales staff very helpful, not at all "pushy". Clean toilet facilities and clean airy car showroom.”

Helpful Report

Posted 2 years ago

Thank you Janice, glad you enjoyed the no pressure policy we operate and that you enjoyed the free warm drinks we offer. Enjoy your new car and see you again soon.

Posted 2 years ago

“I was impressed with the fact that at no time was I put under any pressure from the salesman And we were given plenty of time to consider the purchase and also to drive it round the car park area”

Helpful Report

Posted 2 years ago

Thanks Shirley, glad you enjoyed our no pressure sales process. Enjoy your new car and see you again soon.

Posted 2 years ago

“No pressure sales, no rush and one very happy customer! I’ve bought my last two cars from Direct Cars and have no hesitation in recommending them.”

Helpful Report

Posted 2 years ago

Thank you Alison, good to hear that you are a happy customer and enjoyed our no pressure sales policy. Enjoy your new vehicle and we will look forward to seeing you again in the future.

Posted 2 years ago

“Shaun was very good with us, we went looking for a new car and found one but couldn’t decide between an aygo and a yaris, he gave us all the information on both cars we wanted to sleep on it, decided the next to purchase the both of them, Shaun was so surprised and pleased and so are we, love both of them.”

Helpful Report

Posted 2 years ago

Thank you Lesley, you were right Shaun was surprised when you came back to buy both! We are glad to hear you love them both so much. Enjoy your new cars and see you again in the future.

Posted 2 years ago

“Very good service, buying my car made easy.”

Helpful Report

Posted 2 years ago

Thanks Anne, happy to hear that you enjoyed the service you received. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Been a while since I bought a new car, I was pleasantly surprised that the sales person Shaune was not pushy he gave us space and all our questions were answered. I came away very happy and a date arranged to pick my new car up.”

Helpful Report

Posted 2 years ago

Thank you Rhiannon, lovely to hear that you enjoyed our no pressure approach and left feeling happy. Enjoy your new car and see you again soon.

Posted 2 years ago

“Great and pleasant service from both Tom and Bob. Will strongly recommend to others and will use again myself. Thanks for everything”

Helpful Report

Posted 2 years ago

Thanks Ian, enjoy your new car and see you again soon.

Posted 2 years ago

“Really excellent service. No pushy sales tactics. Nothing was too much trouble for them from the start of seeing the car we wanted to the final purchase, Thanks to Nick Wardle for all his support, help and patience. Mrs Wild”

Helpful Report

Posted 2 years ago

Thank you Mrs Wild, we will pass your kind words on to Nick and we will look forward to seeing you again soon.

Posted 2 years ago

“Great experience. Would use again”

Helpful Report

Posted 2 years ago

Thank you Peter, enjoy your new vehicle and we will look forward to seeing you again in the future.

Posted 2 years ago

“Very good and helpful don't hassle you while you're looking round the cars”

Helpful Report

Posted 2 years ago

Thank you, we are pleased to hear you enjoyed the no hassle policy that we adopt. Enjoy your new car and see you again soon.

Posted 2 years ago

“Helpful,my car was well presented,serviced ,motd and valeted,Direct Cars did everything they said and car was ready at the agreed time and date, very professional, would recommend to anyone, thankyou .”

Helpful Report

Posted 2 years ago

Thank you Christopher, glad you are happy with the way the car was presented. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Shaun was very patient with us and listened carefully to why we were looking to change our VW Polo for a smaller car. Having decided upon a Kia Picanto Shaun was not pushy (as we had experienced at other dealers) and allowed us plenty of time to view various models on sale. Although short staffed he allowed us the opportunity to test drive 2 cars around the grounds and was happy to arrange a time later for us to road test the same 2 vehicles. We felt that either would answer our needs. Again Shaun was not pushy and never tried to make our minds up for us or try to persuade us in any way to choose the more expensive option. We were very happy with our experience and with our purchase.”

Helpful Report

Posted 2 years ago

Thanks Brian, glad you enjoyed the no pressure experience, we will pass your kind words on to Shaun. Enjoy your new car and see you again soon.

Posted 2 years ago

“Never thought it would be so easy to buy our new car, No pushy staff and very friendly, what a lovely car found, Thank you 😊”

Helpful Report

Posted 2 years ago

Thank you Steve, glad you found the process easy and enjoyed the no pressure policy. Enjoy your new car and see you again in the future.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,140 reviews