Direct Cars Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The aerial wasnt with the car when collected it, also wasn't given the new owner part of the V5 so couldn't tax it immediately. Now i have discovered a crack in the paintwork on a 3yr old car, not a good experience”

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Posted 5 years ago

“Had a pleasurable car buying experience. Very swift and expertly handled by Jason. Really pleased with the purchase of our Kia Cee’d. Highly recommended”

Direct Cars 5 star review on 8th July 2019

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Posted 5 years ago

“Hassle free all round from start to finish.”

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Posted 5 years ago

“I recently purchased a used car from Direct Cars in Sheffield. The service received was excellent; a clear and transparent process from start to finish and the salesman was knowledgeable and informative but not at all pushy.”

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Posted 5 years ago

“Such a great company to deal with. Everything went smoothly o problems at all. Very professional from start to finish. Couldn’t have asked for better service from start to finish. Thank you”

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Posted 5 years ago

“I have never purchased a car and had such a smooth enjoyable experience from start to finish although still waiting for a curtesy call !”

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Posted 5 years ago

“Service by both sales advisors was very good.information on some of the accessories was a bit spare but all my questions were answered.”

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Posted 5 years ago

“Went to Direct Cars at Sheffield recently and purchased a Mazda 6, all I can say is the staff (Shaun) couldn't do enough to aid an easy purchase, transition over to the new car was hassle free the way it should be. Very friendly and extremely helpful, no issues in returning when I need to change cars again....”

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Posted 5 years ago

“I've now purchased my last 3 cars from direct cars, each time has been stress free and relaxed. Car looked great when I collected it, and has lived up to my expectations. Thanks.”

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Posted 5 years ago

“We found the salesman very helpful and not pushy. When we asked for the keys to the car he just came with us opened the car then left us to have a look around.”

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Posted 5 years ago

“Why were no dust caps on any of tyre valves”

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Posted 5 years ago

“Very good Shaun took care of my purchase. Good all round service.”

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Posted 5 years ago

“We have dealt with Direct Cars now for some years and always find the process of buying a new car a pleasure. All the staff are very friendly, helpful and not pushy! We would have no reservation in recommending Direct Cars to anyone wanting hassle free purchasing when buying a new car.”

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Posted 5 years ago

“Have purchased 3 cars from Direct Cars over the years and have been highly satisfied with the quality of service recieved”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Very satisfied with your sales advisor Andy Benton and the lady who booked my car for repairs on the service reception, waiting for a phone call to have the rear bumper fitted, thank you.”

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Posted 5 years ago

“Excellent service with no pressure from the salesman whilst looking. Quality vehicles at reasonable prices would definitely go back”

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Posted 5 years ago

“Wonderful service, all the staff are friendly and helpful. Really happy with my purchase and wouldn’t go anywhere else”

Direct Cars 5 star review on 26th June 2019

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Posted 5 years ago

“Shaun & Dave dealt with us very professionally and honestly. I'm very pleased with the car.”

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Posted 5 years ago

“We felt very let down by the fact that our car was not valeted for us. As an example on what we found lacking, was where there was mud found on the interior side of the front passenger door when the car was delivered to us, which we ended up wiping off ourselves with cold water and a cloth. We have ended up going to Halfords for the necessary cleaning agents to do the job ourselves. It is not every day that you lay out over £10,000 for something and so the moment should have felt special and not spoilt by a task that was so simply to do. This is the third car we have purchased from Direct Cars and they were our first choice, but they won't be now. The trust that was there has disappeared.”

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Posted 5 years ago

We're sorry you feel our service did not live up to your expectations. When you returned home after taking delivery of your vehicle, you phoned your sales advisor and informed them that you were not happy with the valeting. We offered to do this again free of charge, however you declined and said you did not want to bring the vehicle back as you live on the other side of Sheffield. If you had informed us before you drove away we would have sorted this immediately for you. This is your third vehicle from us and you will know that we pride ourselves on offering reliable, quality cars with great service and that this incident is an unusual occurrence for us. With this in mind we hope you will recover your trust in us and will consider us as your first choice again in the future. We hope you are enjoying your new vehicle.

Posted 5 years ago

Direct Cars is rated 4.8 based on 2,057 reviews