Direct Cars Reviews

4.8 Rating 2,211 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service Shawn was great and made the purchase so nice.i would recommend to all my family and friends.”

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Posted 9 months ago

Thanks John, glad you found our customer service fantastic and we will be sure to pass your comments on to Shaun. Enjoy your new vehicle and see you soon.

Posted 8 months ago

“Had great service when I purchased my new car online from Direct Cars. Thanks to Dan and Dave for all their help. Delighted with the car. Highly recommend.”

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Posted 9 months ago

Thanks Louise, fantastic to hear you are delighted with your new car and found our service great with choosing to complete the purchase online and having the car delivered to your home, we will pass your kind words on to Dan and Dave. Enjoy your new car and speak soon.

Posted 8 months ago

“We found the process of finding, road testing and buying the car very easy and simple. Tom was very helpful and answered all our questions. He kept us up to date with all the details The site in Sheffield has a large area to test drive the car in which was handy For a extra fee, they arranged delivery of the car by a very friendly man overall i am very happy with Direct Cars and would use them again”

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Posted 9 months ago

Thank you Laura, it's great to hear you found our buying process very easy and simple. We will pass your kind words on to Tom and the delivery company we use. Enjoy your new car and see you again soon.

Posted 8 months ago

“Extremely good service and willing to communicate any delays before I even inquired about them.”

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Posted 9 months ago

Thank you for sharing about your experience and the service you received. Enjoy your new vehicle and see you soon.

Posted 8 months ago

“Great service”

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Posted 9 months ago

Thank you Cheryl, enjoy your new car and see you soon.

Posted 9 months ago

“Very helpful from start to finish . Very happy with my new car”

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Posted 9 months ago

Thank you Ronald, enjoy your new vehicle and see you again in the future.

Posted 9 months ago

“Very good service no complaints”

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Posted 9 months ago

Thanks Eric, great to know you found our service very good and have no complaints. Enjoy your new car and see you again.

Posted 9 months ago

“Lovely service, I was given the chance to look around, rather than the feeling of being rushed into making a decision.”

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Posted 9 months ago

Thanks Gemma, nice hear you enjoyed the service we provide and that you never felt rushed into making a decision. Enjoy your new car and see you soon.

Posted 9 months ago

“Our sales rep Ian at Sheffield was brilliant from the start. He went out of his way all the way through and still goes the extra mile in after service care. Can't say a bad word at all”

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Posted 9 months ago

Thank Benjamin, it's great to hear everything was brilliant from start to finish. Enjoy your new vehicle and see you again soon.

Posted 9 months ago

“I bought the car online and didn't actually view it in person until it was delivered. The car was immaculate and delivered on time. Great communication with Tom and the sales team with all questions answered promptly. Very happy with the vehicle and would definitely use Direct Cars again.”

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Posted 9 months ago

Thanks Ysanne for choosing to take advantage of our home delivery service and it's great to hear that you are very happy with everything. Enjoy your new car and speak soon.

Posted 9 months ago

“Amazing service, staff very helpful and professional”

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Posted 9 months ago

Thank you Jonathan, great to hear about your amazing service. Enjoy your new car and see you soon.

Posted 9 months ago

“We are very happy with Direct Cars customer service, Ian White is a wonderful guy looked after us very well, listened to us, no presure selling from Ian, a lovely experience. Gareth the finance guy looked after us well too. Thank you.”

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Posted 9 months ago

Thanks Anthony, it's nice to hear that you are very happy with our no pressure selling policy and we will pass on your comments to Ian and Gareth. Enjoy your new vehicle and see you again in the future.

Posted 9 months ago

“Staff very approachable. Wasn't pressured into buying and you can view the car alone. Shout out to Ian Whiting for going above and beyond. He managed to arrange for me to pick my car up a day earlier due to unforseen circumstance. Thank you Ian. Have already recommended Direct Cars to family and friends.”

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Posted 9 months ago

Thank you Siobhan for your kind words and we will be sure to pass them on along with your thanks to Ian. Enjoy your new car and see you again.

Posted 9 months ago

“Been with Direct cars for over 4 years now, having my car MOT,d and serviced with you and always been satisfied.”

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Posted 9 months ago

Thank you Fredrick for choosing us once again, enjoy your new car and we will look forward to seeing you again soon.

Posted 9 months ago

“Great experience at Direct Cars. Everyone I dealt with was friendly and helpful every step of the way. Not forgetting my lovely car too.”

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Posted 9 months ago

Thanks Lesley, great to know you had a great experience from our helpful and friendly team. Enjoy your new car and see you again.

Posted 9 months ago

“We found the right car on the website so visited the site and we were left to look at our leisure with no pressure”

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Posted 9 months ago

Thank you for your review, enjoy your new vehicle and see you again soon.

Posted 9 months ago

“No pressure from sales persons but very helpful and know every thing you need to know about the cars”

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Posted 9 months ago

Thank you John, glad to hear you enjoyed the no pressure experience. Enjoy your new vehicle and see you soon.

Posted 9 months ago

“Very satisfied with sales team at Direct Cars espTom Breeze. They answered all queries promptly and professionally. The links to required documents all worked seemlessly. Everything happened as was explained and expected.”

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Posted 9 months ago

Thanks Marina, great to know you are very satisfied with the professionalism of our team and everything was as you expected and explained to you. Enjoy your new car and speak to you again in the future.

Posted 9 months ago

“Very good customer service and confidence inspiring service team. I put a deposit on a car over the phone and when I collected it 10 days later the car was ready, valeted and all advisories sorted when MOT’d. Never felt any pressure to buy the car without being satisfied after the refundable deposit had been paid. Literally can’t fault the whole experience. I would definitely buy a car from them again.”

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Posted 10 months ago

Thanks Richard, it's great to hear that the customer service you received gave you the confidence to choose us and that you enjoyed the no pressure experience we provide. Enjoy your new car and see you again soon.

Posted 9 months ago

“On arrival I was meet with a warm welcome,dealt with in a very professional manner and wouldn't have any issue with coming back in the future”

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Posted 10 months ago

Thank you James, lovely to hear you was dealt with in a professional manner and enjoyed the warm welcome you received. Enjoy your new car and see you again in the future.

Posted 9 months ago

Direct Cars is rated 4.8 based on 2,211 reviews