Direct Cars Reviews

4.8 Rating 2,536 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 23rd October 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent as always. Very friendly staff and a good quality service”

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Posted 8 years ago

“Very pleasant experience again, no hassle or persuasion to buy very pleased with our purchase.”

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Posted 8 years ago

“Absolutely brilliant service”

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Posted 8 years ago

“excellent service throughout would highly recommend anyone looking for a car to use direct cars”

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Posted 8 years ago

“Very good service. Customer satisfaction”

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Posted 8 years ago

“I would highly recommend Direct Cars to anyone. After my dad using them in the past for cars I thought I would give it ago. The thing I liked about them is that you have nobody hassling you and pressuring you into nothing. They will give you the keys and let you wonder around a car you like. Direct Cars have been excellent taking my first car on finance was no trouble or nothing. A special mention to Nick who I dealt with from the first time i walked into direct cars. He said he would call me a week later to check if my car is ok and he did. Great customer service skills. I am in love with my new car and I wouldn't change a thing about it. Thank you. Amelia Cooper”

Direct Cars 5 star review on 24th July 2018

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Posted 8 years ago

“All good, no hassle, very professional”

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Posted 8 years ago

“I recently bought a car from Direct Cars. They were very helpful and made the whole experience very easy. I’m very happy”

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Posted 8 years ago

“Excellent service, quick and easy and no pushy salesmen”

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Posted 8 years ago

“Whilst the actual administration was quite good there were several issues that were unsatisfactory and not as good as previous purchases. These included issues with the log book that has still not been resolved; scratch repairs to the glove box are abysmal; the rear air vent is broken and unusable; and the tyres with only 3mm and 4mm tread would have been replaced previously by Direct cars. In addition I had to provide my own car mats.”

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Posted 8 years ago

“Very good personal service. Very helpful”

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Posted 8 years ago

“Ian was very helpful and very informative. He made me whole experience of buying my first car an excellent one. I would highly recommend”

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Posted 8 years ago

“Great service from start to finish, keeping us informed all the way through. Even had courtesy calls 2 weeks later to check how things are. The guy from Barclays was also really great and worked to get us the best finance deal he could.”

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Posted 8 years ago

“Allways makes you feel welcome and everyone is always friendly I would say if you go ask for a guy called dave and he will see you right and find the right car for you”

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Posted 8 years ago

“Polite, friendly and professional service”

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Posted 8 years ago

“Where do I start, what a brilliant company, from the salesman who sorted my partex & new car to service who went further to sort a navigation system fault & receptionist who sorted a legal issue. I will return in the future.”

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Posted 8 years ago

“From the start we found a car everything went very smooth”

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Posted 8 years ago

“This is the third time (in a row) I've used Direct Cars. Can't fault the service I received from them. Nothing too much trouble, you can browse till your heart's content, without the feeling of obligation or pressure you sometimes get at other dealers. Would recommend them wholeheartedly.”

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Posted 8 years ago

“There was no sales pressure any questions where answered and if they did not know they would find out for you a very good stress free experience and one of which I shall recommend to all.”

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Posted 8 years ago

“We had looked on the Direct Cars website to find a car to buy. The website is very easy to use, shows good, clear photos and gives plenty of relevant information. We dropped by the Sheffield branch and were seen by Andrew, who took us for a test drive in the vehicle we had seen. While we were there, we saw a couple of other cars that took our interest, and Andrew was very good, and gave us all the time we needed to look around the lot. We eventually decided that the first car wasn't the one for us, and took another car out for a test drive. This was definitely the one, and we agreed to buy the Renault Kadjar which we now own. Andrew was very patient with us, and is a really nice friendly person with a good sense of humour, who put us at ease, and made the whole experience a real pleasure. All the staff were pleasant and polite, but Andrew really did go the extra mile to make this a really good experience. We are thrilled with our purchase, and would definitely buy from Direct Cars again.”

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Posted 8 years ago

Direct Cars is rated 4.8 based on 2,536 reviews